Experience

First Call Staffing

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Staffing Coordinator

  • Apr 2021 - Present

  As a staffing coordinator, I assist clients over the phone, set appointments for and interview applicants and input all associate demographics into the computer system. I also act as the branch social media specialist. As a staffing coordinator, I assist clients over the phone, set appointments for and interview applicants and input all associate demographics into the computer system. I also act as the branch social media specialist.



Zulily

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist – Chat

  • Sep 2017 - Apr 2021

  In my role as a customer service specialist, I assisted customers via live chat with any concerns they had using both Zendesk, Lithium and eGain platforms. I also covered phone and email shifts as well as worked OT hours to help the company stay within service levels. Additionally, I was a resource for new employees and assisted them through their first two weeks of training/working with the company. In my role as a customer service specialist, I assisted customers via live chat with any concerns they had using both Zendesk, Lithium and eGain platforms. I also covered phone and email shifts as well as worked OT hours to help the company stay within service levels. Additionally, I was a resource for new employees and assisted them through their first two weeks of training/working with the company.



Walmart

• United States
• Retail
• 700 & Above Employee

• Bakery Associate - Cake Decorator

  • Aug 2016 - Aug 2017

  Responsibilities included cake decorating, stocking and inventory management, and providing exceptional customer service. I also demonstrated dependability and flexibility by assisting management in covering shifts. Responsibilities included cake decorating, stocking and inventory management, and providing exceptional customer service. I also demonstrated dependability and flexibility by assisting management in covering shifts.