Experience

Neighbor To Family

• Non-profit Organizations
• 1 - 100 Employee

• Program Manager

  • Mar 2011 - Present

  Managed & provided function guidance for staff, administered agency policies, procedures, and developed programmatic goals & objectives related to each program, provided case management services to children, performed program effectiveness evaluation & made recommendations to the Executive Director,Director of Operations, Director of Quality Assurance,and the Vice President at Corporate Office, worked closely with internal & external stakeholders to maintain business relationships, performed strategic planning, insured accreditation, continuous quality improvement, managed Client Relations complaints from State Regulatory Body, & assisted with process improvement methodologies.Provided marketing of the Hampton Roads Site. Have knowledge of psychotropic medications. Show less



Portsmouth Division of Social Services

• Social Work Supervisor

  • Aug 2003 - Jun 2010

  Responsible for supervising nine employees who provided crisis intervention, case management, counseling services and making assessments if child abuse or neglect occurred, out of hours emergency duties to adults, families and children, Additional duties included: Coordinator & Trainer for OASIS, Program Improvement Plan, CPS, and interpreted Adult Protective Services & CPS Policy and Procedures. Responsible for supervising nine employees who provided crisis intervention, case management, counseling services and making assessments if child abuse or neglect occurred, out of hours emergency duties to adults, families and children, Additional duties included: Coordinator & Trainer for OASIS, Program Improvement Plan, CPS, and interpreted Adult Protective Services & CPS Policy and Procedures.



Norfolk Department of Human Services

• Social Worker

  • Feb 1973 - Aug 2003

  Extensive career in social work at this agency starting out as a Social Worker I providing case management and counseling to clients in a model city program, "Project Together" and later serving as a foster home-finder in foster care and as a case manager/counselor in the CPS Family Stabilization Program. Shortly thereafter, promoted to a Social Worker II in the Therapeutic Foster Care Program doing training, assessments of children for the program, approvals of foster homes, supervision of Social Worker I positions assigned to the program. Show less