Experience

Te Whanau O Waipareira
• Non-profit Organizations
• 1 - 100 Employee
• Youth Development Specialist

  • Sep 2017 - Present


Coconuts Travel Marketing

• Sales Account Manager

  • Aug 2017 - Present

  Providing sales, marketing, public relations, online management support for a range of the South Pacific Resorts in the New Zealand and Australian markets. Optimizing yield and revenue for our resorts through effective tactical sales campaigns and incentives Ongoing training and support for our trade partners. Identifying and taking advantage of all sales and marketing opportunities within NZ & Australia. Liaison with Resort Management and owners on all promotional Sales and marketing opportunity. Travel agent updates and attendance at consumer, media, trade and travel shows both within NZ & Australia. Managing property wholesale contracts and special campaigns (development and implementation). Creation and maintaining online travel agent's extranets and channel managers. Media and PR liaison- including proposed itineraries for famils and group travel. Creation of new marketing concepts, events and packages. Concept and design of marketing material including flyers, brochures. Input into annual marketing and strategic plans and budgets. Monthly reporting and accountability. Show less



House of Travel

• New Zealand
• Travel Arrangements
• 400 - 500 Employee

• South Pacific Wholesale Consultant Expert

  • Oct 2013 - Aug 2017

  Delivering service to retail agents about the South Pacific for travel & accommodation reservations. From creating quotes within timely order and converting to bookings. Delivering product knowledge to retail agents of the South Pacific over the phone, email, webinars, group updates or reports on shared drive. Obtaining and evaluating all relevant information daily to handle product and service enquiries. Manage customer's accounts, record details of enquiries, comments and complaints. Ensuring customer service is delivered efficiently we record details of actions to take Process orders, forms applications and requests. This is achieved individually or within the team with communication and coordinate with internal & external departments & suppliers. Show less



2degrees NZ Ltd

• Customer Service Representative

  • Oct 2010 - Oct 2013

  Responsible for taking Inbound & outbound calls. Handling & resolving complaints, sales, paymonthly accounts, prepay accounts, handset issues, data calls or sim card issues. Recording details of enquiries, processing orders, organize workflows to meet within customer timeframes. Ensuring customer service is delivered efficiently we record details of actions to take Process orders, forms applications and requests. This is achieved individually or within the team with communication and coordinate with internal & external Show less



Telnet

• France
• Telecommunications
• 1 - 100 Employee

• Telecommunications Specialist

  • Oct 2008 - Jan 2010

  85% Of my calls were outbound calls. Calling existing customers within the campaigns I was assigned to upgrading their services. Selling insurances, switching there Power accounts from a monthly service to a prepay service. Upgrading their Handsets and Plans. Advising on what can save the customer money on usages on their accounts. 85% Of my calls were outbound calls. Calling existing customers within the campaigns I was assigned to upgrading their services. Selling insurances, switching there Power accounts from a monthly service to a prepay service. Upgrading their Handsets and Plans. Advising on what can save the customer money on usages on their accounts.