Experience

CRH Medical Corporation

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Human Resources Director

  • Aug 2021 - Present

• Human Resources Manager

  • Oct 2019 - Aug 2021



Visiting Nurse Health System

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Manager, Human Resources

  • Feb 2013 - Oct 2019

  • Manage employee relations, partnering with leadership to develop strategies and mitigate risk. Conduct employee meetings, handles conflict negotiation/resolution and make recommendations to the appropriate senior managers. • Administer all employee benefits programs such as medical, dental, vision plans; life insurance plans; temporary disability programs; worker’s compensation; and wellness programs. Supervise maintenance of enrollment and claims records for all benefits plans. Ensure compliance with all statutory and plan regulations including ERISA, FMLA, ADA, HIPAA and COBRA. • Provide continuous education and coaching to ensure compliance with Human Resources processes, programs, policies, and procedures and applicable state and federal regulations. • Handle, mediates and/or investigate EEO related complaints and accommodations. Responds to legal inquiries, such as extensive requests for documents, interrogatories and participates in depositions and court hearings. • Responsible for Ultimate Software Ultipro HRIS administration and data integrity. Works daily with Payroll Administrator and Human Resource Team Members. Oversees Performance Management and clinical competencies. • Serve as the corporate office Human Resources manager supporting recruitment, orientation, and compensation administration practices. Researched and revised 250 plus job descriptions for compliance and consistency. • Conduct, analyze and aggregate exit interview information and data to determine remedies/viable solutions to decrease turnover. Assist, implement and effectively oversaw VNHS's Mentorship Program. Facilitated the training of mentors and monthly orientation of the mentees. • Coordinate all corporate events including Annual Applause Event - employee recognition program.



Scheduling Inst

• Johns Creek, Georgia

• Role Play Specialist/Auditor

  • Dec 2011 - Dec 2012

  Daily assessment of clients’ compliance with SI training program. Perform audit calls and critiques. Selected as a specialized auditor for their Certification, After-Role Play, and the FDU teams. Bi-weekly educate, train and role play with clients on telephone marketing techniques. Maintained an 80% pass rate compared to team average of 66%. Appointed as a special project auditor to identify problems and determine solutions for the effectiveness and efficiency of the SI Sales Team and the SI Member Services Department.



Linda Frassrand, LLC

• Human Resources Consultant

  • Jan 2011 - Jul 2011

  Research company's implicit human resources policies and procedures then formulate into written guidelines. Development of Employee Handbook, Job Descriptions and Policy Manual. Effectively recruit sales team members and other personnel. Attend Job Fairs. Conduct new hire training. Ensure compliance with employment laws. Design and implement a metric strategy for human capital measurement. Research company's implicit human resources policies and procedures then formulate into written guidelines. Development of Employee Handbook, Job Descriptions and Policy Manual. Effectively recruit sales team members and other personnel. Attend Job Fairs. Conduct new hire training. Ensure compliance with employment laws. Design and implement a metric strategy for human capital measurement.



St. Brigid Catholic Church

• Johns Creek, Georgia

• Adult Education Coordinator

  • 2003 - 2009

  Developed, implemented and taught several Religious Education programs to meet current needs of parishioners. Facilitated one to three Bible Studies a year. Taught Atlanta Archdiocese’s Basic Catechist Certification Program. Management of all aspects of the Rite of Christian Initiation Process for Children (RCIC) and the Sacrament Program. Maintained two departmental budgets. Effectively recruited volunteers to assist with church programming. Developed, implemented and taught several Religious Education programs to meet current needs of parishioners. Facilitated one to three Bible Studies a year. Taught Atlanta Archdiocese’s Basic Catechist Certification Program. Management of all aspects of the Rite of Christian Initiation Process for Children (RCIC) and the Sacrament Program. Maintained two departmental budgets. Effectively recruited volunteers to assist with church programming.



Detroit Macomb Hospital Corporation

• Detroit, Michigan

• Human Resources Manager

  • 1991 - 1997

  Advised hospital and corporate department directors on recruitment, talent selection and retention; employee relations; compensation and benefits issues; and corrective action decisions. Managed a staff of eight. Developed custom in-house HRIS system. Achieved four perfrect JCAHO scores. Administered departmental budgets. Facilitated New Employee Orientation program. Effectively handled various EEOC and MDCR discrimination charges. Worked in partnership with two collective bargaining units. Advised hospital and corporate department directors on recruitment, talent selection and retention; employee relations; compensation and benefits issues; and corrective action decisions. Managed a staff of eight. Developed custom in-house HRIS system. Achieved four perfrect JCAHO scores. Administered departmental budgets. Facilitated New Employee Orientation program. Effectively handled various EEOC and MDCR discrimination charges. Worked in partnership with two collective bargaining units.



Admiral Tool & Manufacturing Company

• Chicago, Illinois

• Personnel Coordinator

  • 1989 - 1991

  Coordinated all employee benefits. Jointly administered 401(K), pension, PPO health care plans and life insurance policies. Managed and Interacted with health care facilities to evaluate and resolve employee benefit issues. Documented all workers' compensation claims. Implemented bilingual safety and proper lifting program resulting in 36% decreased annual accident rate. Conducted talent search and selection. Liaison to legal counsel regarding management/labor issues. Coordinated all employee benefits. Jointly administered 401(K), pension, PPO health care plans and life insurance policies. Managed and Interacted with health care facilities to evaluate and resolve employee benefit issues. Documented all workers' compensation claims. Implemented bilingual safety and proper lifting program resulting in 36% decreased annual accident rate. Conducted talent search and selection. Liaison to legal counsel regarding management/labor issues.