Experience

Envoque

• United States
• Human Resources Services
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2022 - Present

  Envoque partners with HR teams to create engaging videos, infographics, digital documents, microsites, social media toolkits and more – to drive employee action, connect employees to employers, and breathe life into your company’s unique voice and culture. Envoque partners with HR teams to create engaging videos, infographics, digital documents, microsites, social media toolkits and more – to drive employee action, connect employees to employers, and breathe life into your company’s unique voice and culture.



Tivian (formerly GuideSpark)

• San Francisco Bay Area

• Director, Customer Success

  • Nov 2021 - Jul 2022

  Tivian's employee-centric end-to-end HR platform allows companies to bring personalized communications and experiences to their workforce. Through advanced analytics and cutting-edge AI technology, Tivian helps great organizations harness experience data to gain deeper business insights and deploy customized communications to engage their employees. Built on 20 years of experience in enterprise feedback management, Tivian provides over 400 customers in 35 countries with the ability to take action and achieve their objectives. Show less



GuideSpark

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Training & Enablement

  • Jan 2019 - Nov 2021

  GuideSpark is the leader in change communications guiding over 1,000 enterprise customers to business success by changing the hearts and minds of employees. GuideSpark Communicate Cloud™ drives organizational change with communication journeys, targeted experiences that reach, engage and change employee behavior to achieve your critical business goals around Talent Strategies, M&A, and Digital Transformation. Manage, measure and scale your internal communication effectiveness with GuideSpark.

• Manager, Customer Success Operations

  • Apr 2017 - Jan 2019

• Customer Success Enablement Manager / Operations Team Lead

  • Feb 2015 - Apr 2017

• Sr. Customer Success Manager (Enterprise)

  • Sep 2013 - Feb 2015



Johnson & Dugan Insurance Services, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Jun 2007 - Sep 2013

  Johnson & Dugan's highest priority has been to make it easy for any company to expertly plan and administer employee benefits. Johnson & Dugan prides itself on consistently delivering and maintaining high standards of quality for each and every one of our clients. All of the companies we work with receive superior customer service, regardless of their size or the level of complexity of their employee benefits program. Johnson & Dugan's highest priority has been to make it easy for any company to expertly plan and administer employee benefits. Johnson & Dugan prides itself on consistently delivering and maintaining high standards of quality for each and every one of our clients. All of the companies we work with receive superior customer service, regardless of their size or the level of complexity of their employee benefits program.