Linda T.
Senior Technical Writer at Geographic Solutions, Inc.- Claim this Profile
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Bio
Carmela Fournier
I worked with Linda on an enterprise portfolio management project. Linda was exceptional at honing in on the key messages for the various stakeholders. Her creativity in messaging made the communications well-received because they were memorable, to the point and fun. She created a comprehensive communications plan that was pivotal to achieve our projects success. I would highly recommend Linda as a strategic program partner as she is highly collaborative and a remarkable Marketing and Communications professional.
Pethachi Pichappan
I had worked with Linda for 7 years in several projects . Linda was the lead technical writer for all the applications my team developed in Nielsen. Linda is a leader , a true professional and delivered great quality work and an excellent team player. She added significant value to the all the projects in developing product documentation, training manuals and in developing content management materials. She from scratch developed the Technical Writers organization at NIelsen and supported the entire IT organization and grew the team over the years. Always went the extra mile and always stood up and did what was needed for the project to be successful.
Carmela Fournier
I worked with Linda on an enterprise portfolio management project. Linda was exceptional at honing in on the key messages for the various stakeholders. Her creativity in messaging made the communications well-received because they were memorable, to the point and fun. She created a comprehensive communications plan that was pivotal to achieve our projects success. I would highly recommend Linda as a strategic program partner as she is highly collaborative and a remarkable Marketing and Communications professional.
Pethachi Pichappan
I had worked with Linda for 7 years in several projects . Linda was the lead technical writer for all the applications my team developed in Nielsen. Linda is a leader , a true professional and delivered great quality work and an excellent team player. She added significant value to the all the projects in developing product documentation, training manuals and in developing content management materials. She from scratch developed the Technical Writers organization at NIelsen and supported the entire IT organization and grew the team over the years. Always went the extra mile and always stood up and did what was needed for the project to be successful.
Carmela Fournier
I worked with Linda on an enterprise portfolio management project. Linda was exceptional at honing in on the key messages for the various stakeholders. Her creativity in messaging made the communications well-received because they were memorable, to the point and fun. She created a comprehensive communications plan that was pivotal to achieve our projects success. I would highly recommend Linda as a strategic program partner as she is highly collaborative and a remarkable Marketing and Communications professional.
Pethachi Pichappan
I had worked with Linda for 7 years in several projects . Linda was the lead technical writer for all the applications my team developed in Nielsen. Linda is a leader , a true professional and delivered great quality work and an excellent team player. She added significant value to the all the projects in developing product documentation, training manuals and in developing content management materials. She from scratch developed the Technical Writers organization at NIelsen and supported the entire IT organization and grew the team over the years. Always went the extra mile and always stood up and did what was needed for the project to be successful.
Carmela Fournier
I worked with Linda on an enterprise portfolio management project. Linda was exceptional at honing in on the key messages for the various stakeholders. Her creativity in messaging made the communications well-received because they were memorable, to the point and fun. She created a comprehensive communications plan that was pivotal to achieve our projects success. I would highly recommend Linda as a strategic program partner as she is highly collaborative and a remarkable Marketing and Communications professional.
Pethachi Pichappan
I had worked with Linda for 7 years in several projects . Linda was the lead technical writer for all the applications my team developed in Nielsen. Linda is a leader , a true professional and delivered great quality work and an excellent team player. She added significant value to the all the projects in developing product documentation, training manuals and in developing content management materials. She from scratch developed the Technical Writers organization at NIelsen and supported the entire IT organization and grew the team over the years. Always went the extra mile and always stood up and did what was needed for the project to be successful.
Credentials
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SoulCollage Workshop Facilitator
SoulCollage.comMar, 2012- Nov, 2024
Experience
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Geographic Solutions, Inc.
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Technical Writer
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Jan 2022 - Present
• Write and substantively edit a large user documentation set for role-based end users of a complex web-based workforce development/labor exchange/unemployment insurance portal system• Initiated the effort for quality and standardization by creating style guides, templates, terminology and best practices guides, pre-review and publication checklists, accessibility checklist, and several “how-to” guides for tech writing team processes and procedures• Lead efforts to ensure user documentation is in compliance with federal ADA accessibility standards (section 508) and provide guidance to Client Services colleagues on standards and best practices Show less
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Technical Writer
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Oct 2018 - Jan 2022
Part of a small team that updates and enhances the library of user documentation for various end user roles of a complex web-based workforce development/labor exchange/unemployment insurance portal system
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Knowledge Management Writer
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Mar 2017 - Oct 2018
Worked as part of a dynamic writing/researching/editing team, handling a fast-paced KM workflow to deliver timely and effective content solutions to thousands of agents who support Spectrum's external customers with sales, retention, billing, technical, and general information and support • Managed multiple priorities, projects, SLAs, and deadlines on both strategic initiatives and tactical responses to call center agent feedback to update and improve knowledgebase content • Assessed business needs, created content plans and timelines, and partnered with business stakeholders and SMEs across multiple functional areas to better organize and present end user content • Helped merge three legacy company KM systems into a single enhanced one by identifying gaps, drafting solutions, and socializing the outputs to the KM staff in the areas of workflow optimization and written content quality control and assurance Show less
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Freelance Writer & Web Designer
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Tampa/St. Petersburg, Florida Area
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Freelance Writer & Web Designer
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Mar 2011 - Mar 2017
Freelance communications work with a demonstrated proficiency in WordPress website design and content management for clients; included newsletter campaigns, web content, social media, e-commerce online shops, sales landing pages, and identity/branding elements; white papers and trade articles Freelance communications work with a demonstrated proficiency in WordPress website design and content management for clients; included newsletter campaigns, web content, social media, e-commerce online shops, sales landing pages, and identity/branding elements; white papers and trade articles
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Nielsen
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United States
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Technology, Information and Media
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700 & Above Employee
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Lead Communications & Engagement Specialist
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Jul 1992 - Mar 2011
Advanced from Senior Documentation Specialist to Project Manager to Lead Employee Communications and Engagement Specialist over a diverse 19-year career with the television ratings leader; initiated or contributed to new functions within the IT organization, including technical writing and editing for user documentation and online help, web design, user-centered design/usability/UX practices, and internal communications Advanced from Senior Documentation Specialist to Project Manager to Lead Employee Communications and Engagement Specialist over a diverse 19-year career with the television ratings leader; initiated or contributed to new functions within the IT organization, including technical writing and editing for user documentation and online help, web design, user-centered design/usability/UX practices, and internal communications
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Education
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St. Petersburg College
Certificate, CIW Professional Web Designer -
Central New England College
Certificate, Computer Science & Programming -
Coach Training Alliance
Life Coach
Community
