Experience

H-E-B, Inc.

• United States
• 200 - 300 Employee

• Customer Service Partner

  • Oct 2019 - Present



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Associate Trainer

  • Jul 2017 - Apr 2019

  Responsible for training associates on ensuring guest satisfaction and for the day-to-day operations of the restaurant. *Excellent opportunity to enhance management, customer service, public relations and communication sklls. Responsible for training associates on ensuring guest satisfaction and for the day-to-day operations of the restaurant. *Excellent opportunity to enhance management, customer service, public relations and communication sklls.



Northwest Assistance Ministries

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Corporate Relations Officer

  • Jan 2015 - Dec 2015

  *Responsible for developing and retaining relationships with businesses and corporations.*Represented NAM at public speaking opportunities.*Secured major gifts from corporate donors.*Created grant requests and initiated corporate volunteer opportunities.

• Community Relations Manager

  • Dec 2009 - Jan 2015

  *Duties included coordinating an agency-wide volunteer program.*Prospected and cultivated relationships with corporations, businesses, congregations and individuals. *Coordinated food/toiletry, toy & clothing drives.*Maintained tracking reports for volunteer hours and donations. *Established a comprehensive tracking program that enabled NAM to more efficiently track volunteer groups, companies and individual volunteer hours and donations. **Increased the volunteer base to more than 30%. Show less

• Volunteer Coordinator

  • Jun 2008 - Dec 2009

  *Responsible for recruiting, managing and retaining volunteers for all NAM programs. *Implemented the process of tracking and documenting volunteer hours for accurate monthly reporting.*Conducted tours of the facility, represented NAM at various speaking engagements.

• Learning Center Coordinator

  • Dec 2007 - Jun 2008

  *Responsible for implementing operational guidelines for both the Learning Center and Workforce Development programs. *Duties included curriculum development, marketing, public relations, volunteer training & management, and statistical reporting. *Workforce Development responsibilities include recruiting employer partners, job placement, job coaching and maintaining current information on community resources.