Experience

Carillon Information Security Inc.

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Registration Authority/Customer Service Representative

  • Aug 2012 - Present

  Customer Service • Aiding clients in successful receipt and installation of PIV-I credentials and CA certificates. • Successful troubleshooting with all aspects of client related concerns. • Use of WebEx and Team Viewer to aid in troubleshooting with clients. • Vetting and verification of new client applications. • Support to clients with IE, Outlook, Lotus Notes and use of their Credentials and/or certificates. RA Duties • Verification and approval of credential requests.• RA Team leader for client and TA support.Documentation • Creating and maintaining detailed information guides and handbooks for use by clients and employees.• Adobe Acrobat and Reader for creation and update maintenance of internal and client forms. • Use of and data entry into Salesforce for client follow-up and aid in customer service support.Research• Online research of how to use and support the tools associated with PIV-I customer service.Reception• Greeting clients and answering Customer Service calls promptly. Use of Microsoft office > Word, Excel, PowerPoint, Adobe, Salesforce.Meticulous, detailed oriented and able to multi task. Work well independently and as part of a team. Reliable, self-motivated with strong work ethic; these qualities combined with an unwavering determination to succeed have been invaluable assets throughout my career.Strong organizational and interpersonal skills leading to promotions and has served me well while self-employed with my own business.Friendly, empathetic, and outgoing nature; has been a valuable asset when interacting with clients as well as peers.



Statistics Canada

• Enumerator

  • May 2011 - Aug 2011

  Enumerator for the 2011 Canada Census and the National Household Survey. This was a challenging and highly satisfying position interacting with the public where I obtained a high completion rate for both surveys. Enumerator for the 2011 Canada Census and the National Household Survey. This was a challenging and highly satisfying position interacting with the public where I obtained a high completion rate for both surveys.



Intempco Controls Ltd.

• Administrative Assistant, Accounting; Receivables/Payables

  • Sep 2010 - Jan 2011

  Completed an internship and two month temporary contract with Intempco Controls Ltd. where I was an administrative assistant in their accounting department. Duties included: entering receivables and payables, preparing cheques, using Simply Accounting Software, shipping and invoicing goods to our customers, receiving supplies from suppliers and adding them to inventory, customer service, follow up with customer and supplier purchase orders, and reception. Completed an internship and two month temporary contract with Intempco Controls Ltd. where I was an administrative assistant in their accounting department. Duties included: entering receivables and payables, preparing cheques, using Simply Accounting Software, shipping and invoicing goods to our customers, receiving supplies from suppliers and adding them to inventory, customer service, follow up with customer and supplier purchase orders, and reception.