Experience

Kopo Kopo Inc

• Kenya
• Financial Services
• 1 - 100 Employee

• Customer Experience Associate.

  • Jan 2021 - Present

  Achievements Lead for customer service week at Kopo Kopo 2021, planned and executed companywide activities for Customer Service week, documented the events through photography, QnA’s. Social media account manager - managed interactions and responses for all Kopo Kopo social media pages from August 2021 to November 2021. Exceeded Kopo Kopo’s Sales target by providing proactive and effective customer service. Consistently met performance milestones in speed and accuracy.  Increased customer base by 60% during the year 2021 by responding quickly to complaints and engaging customers. Resolved an average of 100 enquiries per day.  Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.