Experience

MedPro - International

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Assistant Underwriter

  • Apr 2022 - Present

• Underwriting Assistant

  • Aug 2020 - Apr 2022



Fidelity International

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Service Associate

  • Nov 2019 - Jun 2020

  • Complete administration tasks on behalf of the clients (transaction requests, account amendments) • Handle client interactions through a variety of channels (phone, email, letter) - understanding their needs to provide the right solutions to them • Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business. • Actively use information available to gather answers for enquiries, providing feedback on gaps to improve sources for other associates. • Aid the training of new colleagues through the buddying process. • Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve • Promote the Fidelity brand to drive opportunities for the business. Show less



McDonald's

• 1 - 100 Employee

• Customer Care Assistant and Crew Member

  • May 2013 - Nov 2019

  •Working 18-20 hours a week from 7.00 am to 12.00 pm as part of an enthusiastic team within a fast paced environment. •Duties vary including taking orders, serving customers, operating till, dealing and resolving customers’ queries, working in drive-thru, cleaning and stocktaking. •Daily tasks are set to staff everyday such as a customer must be served within 30 seconds and order must be retrieved to the customer within a maximum of 3 minutes Key Achievements: •Promoted in September 2013 to Customer Care Assistant & Hostess which involves taking responsibility for bookings for children’s parties and hosting children’s parties. Show less