Experience

Air Equipment Company

• United States
• Construction
• 1 - 100 Employee

• Senior Customer Support Specialist

  • Jan 2014 - Present

  • Started a parts program with current inventory exceeding $400,000 • Oversaw parts department that grew from $466,000 in sales in 2016 to over $1.6 million in 2022 • Deliver consistent and exceptional customer experience in parts quoting and ordering with a focus on customer success and customer satisfaction • Experience with parts/warranty ordering systems for major commercial HVAC manufacturers • Responsible for every step of parts research and ordering: Identifying parts, contacting manufacturers, quoting to service contractors, ordering and tracking parts shipments, and billing service contractors • Help maintain data integrity in Salesforce through data entry • Inventory management: Reconciling manufacturer parts price increases, performing regular physical inventory counts, researching market ensuring competitiveness, monitoring maximum/minimum levels, placing stock orders, resetting and reorganizing stock, receiving stock shipments onto shelves and into inventory tracker, auditing inventory tracker and correcting inaccuracies • Interface with customers, vendors and employees at every level of organization • Accounting tasks include inputting manufacturer bills in QuickBooks, invoicing customers, and completing AR calls • Office management responsibilities include stocking kitchen/office supplies, filing for permits, and working with contractors for routine building maintenance Show less



Girl Scouts of Kentuckiana

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Girl Scout Troop Co-Leader, Cookie Mom

  • Aug 2006 - Jun 2014

  • Prepare annual financial report • Maintain cookie database, sales records and reports • Correspond with parents and track all events • Plan and lead programs • Prepare annual financial report • Maintain cookie database, sales records and reports • Correspond with parents and track all events • Plan and lead programs



Self-employed

• Stay At Home Mom

  • Feb 2002 - Feb 2014



Virginia Campisano/Karen Sherlock

• Louisville, Kentucky Area

• Individual Home Healthcare Assistant

  • Sep 2011 - Oct 2012

  • Calculated hours and prepared payroll for caregivers • Scheduled and managed caregivers; maintained calendar of appointments • Maintained weekly log for expenses and payroll for year-end tracking • Purchased nutritional needs and reviewed daily logs; prepared and inventoried medications • Calculated hours and prepared payroll for caregivers • Scheduled and managed caregivers; maintained calendar of appointments • Maintained weekly log for expenses and payroll for year-end tracking • Purchased nutritional needs and reviewed daily logs; prepared and inventoried medications



Independent School Tutoring

• Primary and Secondary Education
• 1 - 100 Employee

• Manage Daughter with Auditory & Sensory Processing Disorders

  • Aug 2006 - Aug 2011

  • Scheduled play therapist, occupational therapist and tutors • Oversaw daily required exercises and multisensory homework • Maintained calendar of assignments, tests and projects • Prepared and administered study materials • Coordinated educational needs with teachers • Scheduled play therapist, occupational therapist and tutors • Oversaw daily required exercises and multisensory homework • Maintained calendar of assignments, tests and projects • Prepared and administered study materials • Coordinated educational needs with teachers



Chancery Financial Advisors

• Louisville, Kentucky Area

• Office Manager

  • Sep 2008 - Mar 2009

  • Created and maintained client database • Prepared financial documents and correspondence • Created and maintained client database • Prepared financial documents and correspondence



Travel Options

• Louisville, Kentucky Area

• Travel Agent

  • Jan 2001 - Feb 2002

  • Worked in a busy customer service environment, answering 4-line telephone and preparing travel quotes • Developed a client database • Maintained calendar for travel document delivery • Developed and wrote a newsletter • Worked in a busy customer service environment, answering 4-line telephone and preparing travel quotes • Developed a client database • Maintained calendar for travel document delivery • Developed and wrote a newsletter



Presbyterian Church (U.S.A.)

• United States
• Religious Institutions
• 700 & Above Employee

• Registrar/Administrative Assistant

  • Jun 1997 - Jan 2001

  • Coordinated national Presbyterian Peacemaking Conference; managed daily operations of conference office • Coordinated registration for national Presbyterian youth assemblies, Connection ’97 and Triennium • Resolved or directed phone and mail inquiries • Prepared and coordinated promotional, leader and registrant mailings • Developed and maintained database in Paradox environment • Compiled information, wrote content and edited blue lines for publications, including brochures and program books Show less



Kentucky Center for the Performing Arts

• Louisville, Kentucky Area

• Development Coordinator

  • Jul 1995 - Dec 1996

  • Coordinated and managed all phases of fund raising; wrote grants, final reports and sponsor wording • Edited all proposals, grants, press releases and Audience program guide • Maintained corporate, endowment and other databases; tracked all development activity • Communicated with 70+ corporate members, sponsors and foundations • Developed new fund raising projects and assisted with other fund raisers • Kept the Vice President of Development and Director of Development up to date on all development activity; corporate giving increased by 6% or $14,000. • Represented development department at weekly operations meetings • Planned receptions for corporate sponsors and individual members Show less