Experience

minicabit

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Business Development Consultant

  • Nov 2022 - Present

  Invited to consult and identify new business development opportunities for Britain's largest most visited cab aggregator.



Medstars

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Consultant Head of Sales

  • Feb 2022 - Present

  Birmingham, England, United Kingdom Invited to provide Sales Consultancy services to Medstars, who offer Medical Concierge providing fast-track access to top specialists for customers seeking private UK healthcare. Founded and run by senior doctors, with a deep understanding of the health pathways that a sick customer can take, we advocate for our clients and focus on the clinical expertise and reputation of the health specialists we recommend. In doing so we improve the speed, quality and satisfaction of client health… Show more Invited to provide Sales Consultancy services to Medstars, who offer Medical Concierge providing fast-track access to top specialists for customers seeking private UK healthcare. Founded and run by senior doctors, with a deep understanding of the health pathways that a sick customer can take, we advocate for our clients and focus on the clinical expertise and reputation of the health specialists we recommend. In doing so we improve the speed, quality and satisfaction of client health outcomes. Regardless of whether you have access to PMI (private medical insurance), Medical Concierge provides fast track access for all your customer health needs with unbiased, independent navigation into private healthcare. Show less



LJS-Representation

• UK Sales and Business Development Director

  • Sep 2021 - Dec 2022

  West Midlands, England, United Kingdom Invited to provide consultation and UK representation for AXICA Congress Centre Berlin as well as other destination projects within the LJS-Representation portfolio.



Swinfen Hall

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Consultant Sales Director

  • Aug 2021 - Apr 2022

  Lichfield, England, United Kingdom Invited to consult on sales strategy for a boutique hotel acquired in 2021 to grow, develop and lead the sales team, implementing a professional and modernized sales function as part of the hotel’s ambitious development plans. • Developed a clear and concise sales and marketing plan with objectives and KPI reporting to ensure that the business delivers its ambitious sales targets • Developed a new corporate sales channel and sales revenues to achieve targets • Implemented weekly… Show more Invited to consult on sales strategy for a boutique hotel acquired in 2021 to grow, develop and lead the sales team, implementing a professional and modernized sales function as part of the hotel’s ambitious development plans. • Developed a clear and concise sales and marketing plan with objectives and KPI reporting to ensure that the business delivers its ambitious sales targets • Developed a new corporate sales channel and sales revenues to achieve targets • Implemented weekly KPI driven sales meetings to enable effective sales reporting to the senior leadership team and investment fund • Encouraged collaboration and partnership with all internal teams by standardising weekly function meetings to ensure the team deliver exceptional customer service for each upcoming event Show less



The ICC Birmingham

• United Kingdom
• Events Services
• 1 - 100 Employee

• Account Director

  • Sep 1997 - Jan 2021

  Birmingham, England, United Kingdom Proactive senior leader within the ICC sales team, mentoring and developing the Conference Association Sales Team, working with stakeholders to develop a 5-year sales strategy, which ensured the ICC achieved budget and team sales targets and continued to grow profitably until March 2020. Led the highest revenue business unit within the ICC. Achievements • Leadership and development of the Association Sales Team, implementing a strategic sales performance plan, which increased… Show more Proactive senior leader within the ICC sales team, mentoring and developing the Conference Association Sales Team, working with stakeholders to develop a 5-year sales strategy, which ensured the ICC achieved budget and team sales targets and continued to grow profitably until March 2020. Led the highest revenue business unit within the ICC. Achievements • Leadership and development of the Association Sales Team, implementing a strategic sales performance plan, which increased revenue expectations. • Implementation of improved customer conversion from enquiry to delivery and to achieve 9/10 customer satisfaction scores, increase company NPS and win the award for best customer service venue 2020 • Implemented new business strategy which increased new business and exceeded targets • Consolidated the client retention and customer service team redefining the approach so the business maintained and had a platform to build and overachieve the target margin • Delivered the highest revenue per salesperson within the team consistently between 2016 and 2020 while leading and developing the Association Sales Team • Executed an International Sales Strategy which achieved target for 2019 and 2020 and new business revenues • Formulated and launched the Birmingham Ambassador Programme to attract new international business to drive economic impact into the city of Birmingham and the West Midlands. • Financial acumen to assist not for profit organisations to build a budget and to attain accurate revenue forcasts to deliver a successful congress. • Following the pandemic, secured customer retention and future income though tactful client negotiations through the force majeure contract clauses, resulting in securing cashflow for the NEC Group business and client service success through mutually beneficial negotiations Show less



Campus Travel Australia

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Area Sales Manager

  • Sep 1993 - Sep 1997

  Oxford, United Kingdom Leadership and development of 16 branch managers across the South of the UK to achieve business targets and profitability of each individual branch. Branch Manager of 2 Birmingham Campus Travel locations Exceeded sales targets of each branch to win Branch Manager of the year in 1993 & 1994.