Experience

Rubin Medical AB

• Sweden
• Medical Device
• 1 - 100 Employee

• Field Based Product Manager

  • Feb 2021 - Present



Roche Diabetes Care

• Hvidovre, Capital Region, Denmark

• Sales Support & Management Assistant

  • Oct 2020 - Feb 2021



Roche Diagnostics Danmark Diabetes Care

• Hvidovre, Region Hovedstaden, Danmark

• Sales Support

  • Apr 2020 - Oct 2020



Roche Diagnostics A/S - Diabetes Care

• PA, Management Assistant & Customer Support

  • Feb 2017 - Apr 2020

• Management Assistant & Customer Support

  • Feb 2017 - Aug 2018

  • Acting as a first point of contact: dealing with correspondence and phone calls• Manage calendars and organize meetings and appointments• Book and arrange travel, transport and accommodation• Organize events and conferences• Reminding the manager/leadership team of important tasks and deadlines• Compile and prepare reports, presentations and correspondence• Manage databases and filing systems• Implement and maintain procedures/administrative systems• Liase with staff, suppliers and customers• Collate and file expenses• Miscellaneous tasks to support manager and leadership team• Process complaints in accordance with internal quality guidelines and regulatory provisions.• Real-time documentation of all customer contacts in accordance with the specifications of the internal quality guidelines in the CRM system.• Real-time administration of customer-specific data and attributes in the CRM systems to provide up-to-date customer information for marketing.• Taking over of long term special tasks and support new colleagues. Regular proactive gathering of information about news and processes as well as active contribution of ideas to optimize business relevant information.• Contribution to the development and improvement of work processes• Provide excellent back-office support• Assist in the preparation and organizing of promotional material or eventso Copying, collecting, distributing and managing promotional material• Efficiently respond to emails and telephone queries • Liaison between other departments to provide the service most suitable to the internal and external customer’s needs.• Inform internal and external customers of unforeseen delays or problems• Ensure adherence to laws, policies and SOP’so Follow relevant rules, legislations, local and global SOP’s• Business Process Managero Responsible for updating local SOP’s and training relevant people• General office duties, as required.• Additional duties as specified by management. Show less



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Customer Service and Sales Coordinator

  • Jul 2016 - Apr 2020



Novo Nordisk

• Denmark
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Clinical Trial Administrator

  • Jun 2015 - Jul 2016

  Currently working on phase 2+3 trials within Growth Hormone - involved in all aspects of trial start-up in close collaboration with International Trial Manager - handling of clinical documents in Electronic Document Management System (author, publisher) - maintenance of Trial Master File - keeper of meeting minutes - quality check, tracking and various overviews - contract handling - trial budgeting estimate coordination, accruals, deviations, invoice booking - meeting planning (SG/ISG) - updated on ICH-GCP - thorough knowledge of GxP - web and intranet update (SharePoint) - Local Records Manager - NonConformity owner back-up - Microsoft Office, Reference Manager, SAP Show less



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Customer Care Advisor Diabetes Care

  • Jul 2012 - May 2015

  Job description: - Primary contact for customers located in Denmark, UK and Ireland. - Handle and answer product related incoming questions of customers (end users, pharmacists, doctors) via phone and e-mail. - Handle complaints corresponding to internal quality regulations and the legal country regulations. - Responding to inquiries concerning marketing and sales campaigns. - Real-time documentation of customer complaints and technical issues using Microsoft Dynamics CRM system according to regulatory standards Further assignments: - Back-office support - Order handling in SAP Thorough knowledge about: - Type I and II Diabetes - Self Management - Insulin Pump Therapy Competencies: - Excellent technical knowledge and expertise within blood glucose meters and Insulin pumps - Excellent communication skills - Experienced in handling customer requests – especially critical conversations - Proficiency in Microsoft Windows Office package, Salesforce.com, Reference Manager, CRM and SAP - I am generally interested in solving IT questions. My knowledge of operating systems, standard protocols and USB devices is profound. - I enjoy cross-cultural situations and handle them with competence and empathy - I am a self-starter, able to read technical information and provide technical support to customers. - I can work in a team setting in a highly sales-driven and service oriented environment - Ability to work in a team as well as on my own, working under pressure, self-dependence and flexibility are qualities that characterize me Show less



Mundipharma

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Medical and Regulatory Assistant

  • Mar 2011 - Jun 2012

  Complaints handling Pharmacovigilance Translation of medical documents – English/German/Danish Update of SPC Update of PIL Producing and proof-reading Artwork Assist in HR matters Clinical Trial Assistant Administrative support to Medical Manager and Regulatory Manager Comply with GDP SOP Administrator Coordinate/participate in medical and/or regulatory meetings Member of Quality Assurance Committee Member of Compliance Committee Complaints handling Pharmacovigilance Translation of medical documents – English/German/Danish Update of SPC Update of PIL Producing and proof-reading Artwork Assist in HR matters Clinical Trial Assistant Administrative support to Medical Manager and Regulatory Manager Comply with GDP SOP Administrator Coordinate/participate in medical and/or regulatory meetings Member of Quality Assurance Committee Member of Compliance Committee



CCBR Synarc A/S

• Executive Assistant

  • Apr 2002 - Mar 2011

  Customer service Open and distribute mail Distribute courier mail Assist in Human Resource matters Schedule meetings File correspondence Update organization diagrams Update employee contracts and addendums to contracts Distribute study contracts - both sponsor contracts and local contracts Set up accounts and maintain the Deltek Time Collection system Participate in Clinic Manager Meetings Prepare various arrangements Distribute keys to employees Maintain key log Request proposals from contractors Report theft and other insurance matters Plan travel activities Plan hotel accommodation Prepare and distribute business cards Monthly reporting of activities in Booking System Weekly Study Overview reporting Ad hoc assignments, such as ordering office supplies, substitute in lunch preparation, set up conference facilities at meetings etc management Maintenance of CRM database in the CRM-tool Salesforce.com Data manager, Global Study Management, CCBR A/S Pricing of visits in connection with clinical trials Budget forecasting Contract handling Various administrative assignments Secretary/administrative assistant for the global study Show less



Synarc

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Research Associate

  • Apr 2002 - Mar 2011

  Main responsible for one or more clinical studies and all activities in connection with the studies. Site management Completion of presentations Completion of QA-manuals Organize and complete training of DXA technicians/Investigators in the participating sites. I am training the sites in GCP and the handling of clinical studies both on-site, using Web eTraining (MedPoint), remote and on Investigator meetings. This involved a lot of traveling Monitoring and performance of cross calibration of DXA scanners in the studies. Load data into study specific Access databases. Review and analyze data according to SOPs and SSPs. Identify and document unacceptable or questionable scans. Request missing or incomplete information, and prepare and document correspondence with sites /Investigator/Sponsor Data entry in Access databases Maintenance training in various quality assurance procedures Prepare Standard Operating Procedures and Study Specific Procedures Training new staff Participation in audits Start-up of new department Show less



Scientific Client Services

• Business Information Specialist

  • Apr 2002 - Jan 2011

  Preparing Sales and Marketing reports Budget forecasting Maintenance of CRM database in the CRM-tool Salesforce.com User administrator of Salesforce.com Preparing Sales and Marketing reports Budget forecasting Maintenance of CRM database in the CRM-tool Salesforce.com User administrator of Salesforce.com



Siemens A/S

• Departmental secretary

  • Jan 1995 - Apr 2002

  Secretary for app. 35 consultants Customer service Preparation of presentations Writing proposals Agendas and meeting minutes Personal secretary for the head of department Arranging customer events Booking travels Managing calendars Secretary for app. 35 consultants Customer service Preparation of presentations Writing proposals Agendas and meeting minutes Personal secretary for the head of department Arranging customer events Booking travels Managing calendars



A/S Alliance

• Afdelingssekretær

  • 1992 - 1996

• Sales secretary

  • Jan 1991 - Jan 1995

  Co-ordination of electriciansInvoicingWriting proposalsPersonal secretary for the head of departmentSales secretary, A/S Nordisk ElektronikSecretary for 3 sales peopleVendor contactCustomer serviceCorrespondence