RBMS Administrator Assistant

• May 2018 - Present

Operations Manager

• Jan 2015 - Present

My responsible is to look after 3 courts and 3 coffee shop, which includes breakfast and lunch, making sure all buildings are fully staffed and stocked. Driving to all sites spending time with each making sure training is up to date, staff is happy both chefs and front of house. I will also look after and run any events, staffing, timing food and anything else that was needed to make sure the event run smoothly. My responsible is to look after 3 courts and 3 coffee shop, which includes breakfast and lunch, making sure all buildings are fully staffed and stocked. Driving to all sites spending time with each making sure training is up to date, staff is happy both chefs and front of house. I will also look after and run any events, staffing, timing food and anything else that was needed to make sure the event run smoothly.

Hospitality and Retail Manager

• Oct 2012 - Present

IMy experience within the working environment has enabled me to build a solid career. I have been promoted where it has been noted that I have the potential and work ethic to fulfil the requirements of these demanding roles. I am dedicated to my career and have been given positions of responsibility which I have managed well. I feel I have achieved a very rounded career so far with much experience within the corporate market place. I have developed my expectations of what I wish to achieve through the good management of my teams to enable me to achieve positive results both in standards and financial performance as I run my business as if it were my own. I am professional with a good sense of humour and I am a great people person who enjoys working with a team or on my own and works well under pressure, delivering consistent results with standards being paramount. I take strong interest in my local environment and recycling Hard-working, positive people person with years of experience in all aspects of catering; self-motivated, team player, enthusiastic about people and passionate about food Show less

Hospitality and Retail manager bishopsgate campus

• Feb 2006 - Present

Working in a prestigious, high-profile building with 25 meeting rooms and 4 large function areas, we cater for over 500 different events a year. Responsible for a team of 9, my role is to organise, cost and provide fine dining lunches & dinners, buffets and cocktail parties; liaising with the client to ensure of their complete satisfaction. I also compile daily and monthly reports to analyse dining trendsKey achievements in this role:Introduced new beverage delivery process resulting in labour and cost savingsPioneered and implemented the in-house recycling programmeReduced labour/sales ratio 7%Working closely with retail, AV, events and reception departments to reduce costs and create a harmonious team throughout the buildingNexus trained and proficient in all Compass procedures Show less

supervisor

• Dec 2006 - Jan 2010

Here I was responsible for a team of 20 staff ensuring the highest quality service was delivered to up to 300 customers.Overseeing each team member meets company and customer service expectationsProviding silver service standard training to the teamLiaising between front and back of house to ensure a smooth serviceImproved sales figures; I improved figures by the repeat custom due to the first class service received by clients

assistant f & b manager

• Jan 2004 - Nov 2006

Food and Beverage Supervisor

• Mar 2001 - Jul 2003

Responsible for overseeing all events at the Victory Services Club, other duties included: Cashing up separate five bars Staff rota's and time sheets Stock taking Promoting team work; through good staff relationships and building up staff moral I improved the service and efficiency Responsible for overseeing all events at the Victory Services Club, other duties included: Cashing up separate five bars Staff rota's and time sheets Stock taking Promoting team work; through good staff relationships and building up staff moral I improved the service and efficiency