Experience

Finlay James

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Head of People

  • Oct 2019 - Present

  We find exceptional talent.- 100k LinkedIn followers- 40 Employees- 4 Offices- Global Recruitment for Go-To-Market hires in the SaaS ecosystem- We combine our experience as an historically fast-paced contingent agency now with a search methodology.Award-winning, passionate and true experts, we work hard to build honest relationships. This is why 90% of our placements are with companies we have placed with before.We have placed a candidate in as little as 9 days. Using FJ to place unfilled sales vacancies saves our clients an average of £14,285 per week.We are currently recruiting for exceptional talent for our London, Manchester, Chicago and New York offices so if you are an experienced consultant, or looking to work for a forward thinking market leader, please contact me in confidence.Phone: 0161 438 1930 EXT 1022Email: linda.latimer@finlayjames.co.uk

• Mental Health First Aider

  • Mar 2019 - Present

• Data Protection Officer

  • May 2018 - Present

• HR Manager

  • Mar 2018 - Oct 2019



Talentskowt

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Head of People

  • Oct 2019 - Present

• Data Protection Officer

  • Mar 2019 - Present

• Mental Health First Aider

  • Mar 2019 - Present

• HR Manager

  • Mar 2019 - Oct 2019



Monarch Airlines

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Regional Cabin Crew Manager - North/Midlands

  • Mar 2013 - Oct 2017

  Overall responsibility for leading and inspiring the Regional Cabin Services Department, overseeing a team of 1000 cabin crew and 14 ground staff, to drive optimum performance to achieve the Company objectives. Working collaboratively with relevant stakeholders to determine and review strategy in order to meet the needs of the business and to ensure a world class customer service focus and regulatory compliance. Responsibilities• Overall accountability for the performance of the Manchester, Birmingham and Leeds Bradford bases and delivery of the customer service strategy. • Managing establishment levels to meet operational requirements, having direct accountability for the performance of 1000+ cabin crew. • Set and review base KPIs, driving on-time performance, sales revenue and Net Promoter Scores. • Create a high-performance culture, ensuring brand integrity and values.• Ensure a world class focus in delivering superior customer service. • Ensure regulatory compliance i.e. EASA, CAA and DfT regulations.• Deliver ‘right first time’ management information, analysis, data and reports. • Management of departmental budget in excess of £10 million.• Oversee the process on base matters of conduct, grievance, capability, welfare, attendance and productivity.

• Cabin Crew Manager - Manchester

  • Mar 2006 - Feb 2013

  Managing the discipline and welfare of 500+ cabin crew, ensuring service and regulatory standard. Overseeing the day to day performance management of the Base, supporting a best practice ethos. Dealing with all elements of recruitment and attendance including sickness, grievance, investigation, disciplinary and appeals, ensuring consistency, equality and fairness in employment practice. Ensuring a world class focus in delivering superior customer service.

• Trainer / Assessor

  • Feb 1999 - Feb 2006

  Working proactively within the training team to deliver customer service training. Transforming learning and development via coaching and training to enable cabin crew to reach their optimum potential. Carrying out training needs analysis in respect of trends in customer service. Leading a team during interviewing for potential candidates, ensuring company requirements are met and the competency framework is adhered to.

• Base Manager - Edinburgh (Seasonal)

  • May 2005 - Oct 2005

  Overall accountability for the establishment and successful operation of a new seasonal base in Edinburgh. Responsible for the recruitment, performance, welfare and discipline of cabin crew, creating a high performance culture. Working collaboratively with internal and external customers to promote Monarch’s reputation within the marketplace. Accountable for the delivery of the base performance and customer service strategy.

• Base Manager - Edinburgh (Seasonal)

  • May 2002 - Oct 2002

• Base Manager - Edinburgh (Seasonal)

  • May 2001 - Oct 2001