Experience

Humes - A Division of Holcim Australia

• Australia
• Construction
• 200 - 300 Employee

• Customer Service Officer

  • Oct 2020 - Present



Rocla - A member of the Fletcher Building Group

• Sales Representative

  • Jul 2016 - Aug 2020

  Sales representative servicing plumbers and Resellers in Northern NSW and SEQ Queensland region (from Coffs Harbour to Gladstone and as far west as Roma) Conversing with customers in person, phone and email.  Process quotes after viewing technical plans, offering a solution. Development and implementation of new quoting tools Assist and train the team members in new tools, to present to customers, reducing errors and saving time.

• Customer Service Advisor

  • Jan 2010 - Jun 2016

  Internals sales, answering phones, processing orders and quotes, data entry and advising customers and sales team of status of orders. Process orders from the sales team and customers, via emails or phone calls.  Communicate with key people regarding orders and possible shortages Advise customers of pending orders and possible delivery dates Dispatching orders and planning run sheets for the freight carrier.



Skyline Displays

• Canada
• Consumer Goods

• Operations Manager

  • Feb 2006 - Dec 2009

  Managed all projects and reporting daily to sales team and CEO.  Overseeing a team of ten over three (3) different departments  Liaison with customers, suppliers and manufacturing to maintain relationships  Organise and participate in building and dismantling large trade expos (ie TS Expo)  Ordering in materials for trade expo displays and projects. Managed all projects and reporting daily to sales team and CEO.  Overseeing a team of ten over three (3) different departments  Liaison with customers, suppliers and manufacturing to maintain relationships  Organise and participate in building and dismantling large trade expos (ie TS Expo)  Ordering in materials for trade expo displays and projects.



Rocla Pipeline Products

• Customer Service

  • Feb 2004 - Jan 2006

• Service Manager

  • Jul 1996 - Jan 2004