Experience

Savage

• United States
• Transportation, Logistics and Storage
• 400 - 500 Employee

• Sr. Operations Manager

  • May 2021 - Present

• Operations Manager

  • Dec 2017 - May 2021

• Logistics Manager

  • Aug 2017 - Dec 2017

• Logistics Coordinator

  • Dec 2014 - Aug 2017

  I work in a fast paced environment requiring impeccable communication and decision making skills, high level MS office skills, and the capability to handle an elevated level of multitasking.I coordinate day-to-day fleet activities for 36 oil trucks and 7 subcontracted companies to meet the demanding scheduling requirements that drive revenues in excess of $20M.I designed a service order tracking system from the ground up to improve office related performance required to service the current customer account.I manage escalated issues at the operation level.I am currently leading the S7 program that ties together all various managing aspects within the operation.I was 1 of 4 people selected to the regional S7 assessment team out of hundreds of employees



Tyto

• United States
• Consumer Services

• Office Manager

  • Apr 2014 - Dec 2014

  I run all day to day operations. I also am responsible for establishing new business relations and handling marketing. I run all day to day operations. I also am responsible for establishing new business relations and handling marketing.



C.R. England

• Driver Manager

  • Jul 2013 - Apr 2014

  Routinely negotiated service requests to maximize profits for the company and lesseesResolved situations regarding, but not limited to; pay, hometime, licensing, and terminationSet new safety record after 9 months that was previously held for 12 yearsManaged a fleet with 100+ employeesMonitored and assisted in the ontime delivery of millions of dollars worth of freight Routinely negotiated service requests to maximize profits for the company and lesseesResolved situations regarding, but not limited to; pay, hometime, licensing, and terminationSet new safety record after 9 months that was previously held for 12 yearsManaged a fleet with 100+ employeesMonitored and assisted in the ontime delivery of millions of dollars worth of freight



University of Utah - Employment

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Aug 2010 - Jun 2013

  Year: SeniorGPA: 3.5 Year: SeniorGPA: 3.5



U.S. Embassy France/Commercial Services

• Intern

  • May 2012 - Aug 2012

  Marketed international expansion opportunities to small and medium U.S. businesses within the technology sectorPerformed multiple market analyses for the use of said businesses to enter foreign marketsManaged lead generationCoordinated trade shows Marketed international expansion opportunities to small and medium U.S. businesses within the technology sectorPerformed multiple market analyses for the use of said businesses to enter foreign marketsManaged lead generationCoordinated trade shows



Orion Wireless

• Store Manager

  • May 2008 - May 2010

  As Store Manager for Orion Wireless: Oversaw all aspects of the store. Directly involved in all escalated customer relationproblems. Created and monitored all sales reports. Designed and instituted multiplesales structures to increase overall productivity. Monitored all time cards andcreated schedules for all employees. Trained all new employees on any systemsused in the store, and about Sprint workings including, but not limited to, cellularnetwork structure, billing, technological platforms and specifications. Responsiblefor undertaking business sales and maintenance.Had the number one ranked store in sales for 6 straight months.Was the number one ranked salesperson for 8 straight months.



Sprint Telecommunications

• Technical Service Representative

  • Oct 2005 - May 2008

  As Technical Service Representative for Sprint:Maintained and took inventory for all handsets and accessories. Handled escalatedcustomer service issues and specific manager decisions. Regularly troubleshootingphones to verify problems with the handset. Depending on situation would fix orreplace the handset according to service and repair regulations.Set new standards for customer satisfaction with exceptional ratings.Streamlined phone replacement process to benefit the business and customer.As Communications Consultant for Sprint:Was responsible for Company/Customer interactions including but not limited to;billing questions and malfunctions; checking and diagnosing hardware; creating,maintaining and altering customer accounts and contracts; initial sales and productplacement.Was promoted in less than a year for excellent work ethic despite 1 yearevaluation standard.



SandStar Family Entertainment/1FN.net

• Executive Assistant

  • Feb 2000 - Oct 2005

  Held various positions at company such as Sales Verification Agent, IT Staff Member,Executive Assistant of Business Affairs and Administration, Headed ProjectDevelopment for Browser Buster, ISP Services Sales RepresentativeAs 1FN Independent Contractor:Became an Independent Contractor when company offered certain individuals vestedinterest positions in business developed as an Independent Contractor. Responsiblefor identifying, marketing and selling prospective clients interested in selling full-service ISP and participating in company’s revenue-sharing for the purpose offundraising.As Head of Browser Buster Development Project for 1FN.net:Was responsible for locating and retaining prototype design and fabrication companyto develop working prototype within 90-day period. Researched and interviewedvarious design engineering companies. Set up technical staff meetings between 1FNengineers and design engineers, recommended final designs to 1FN management,oversaw product development to prototype production.As Executive Assistant to Head of Business Affairs and Administration forSandStar/1FN.net:Researched existing laws and proposed legislation concerning regulation oftelemarketing industry within individual states. Research subjects included suchthings as status of individual state Do-Not-Call Lists, drop time requirements,qualification for customer classification of pre-existing business relationships, etc.Drafted, maintained and distributed 1FN Sales Strategy Manual. Plannedadministrative meetings and organized meeting agendas. Personalized, proof read,and distributed contracts. Organized all projects into priority classifications. Also,interfaced Independent Contractor accounts and communications between 1FN andIndependent contractors.