Senior Software Pre-Sales Consultant

• May 2012 - Present

HRMS Senior Presales Consultant: I am responsible for meeting with potential customers, to identify their current pain points be it technological, process oriented or strategic, in order to deliver a high quality product guaranteeing customer satisfaction. My scope of work includes gathering customer requirements with relation to HR, Payroll & Time Attendance, providing tailored solutions to fit business needs, including presentations, POCs, customer meetings and proposals. Moreover, I act as an implementation project manager (PMP) while providing guidance to technical team and acting as single point of contact during offering and delivery stages of solutions. Customers range from Lebanese local companies, to regional Companies, all while maintain at most attention to cultural diversity and local laws. Duties identified but not limited to the below: • Gathering Customer requirements • Analyzing the backlog and preparing POC’s and presentations • Following up and preparing proposals • Implementing project management after deal sign off • Providing guidance to technical team on project scope • Setting up strategic partnership with customer after project, through customer support and product availability • Studying market trends to prepare for future product features and requirements • Conducting Competitive Analyses to stay current with the industry and the competitors Show less

Senior Software Pre-Sales Consultant

• May 2012 - Present

Quality Control & Customer Support Team Lead

• May 2010 - May 2012

• Requirement Gathering & analysis • Define, monitor and support services using international standards (ITIL) • Establishing standards to cater for customer support for the company’s in-house products, and delivered projects using international standards (PMP) • Bringing together staff of different disciplines and driving the group to plan, formulate and follow comprehensive quality procedures • Preparing clear explanatory documents, knowledge base documents, testing iteration results, and testing plans • Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary • Monitoring performance by gathering relevant data and producing statistical reports • Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications • Preparing product back log, and scheduling delivery with liaison to customer • Promoting quality achievement and performance improvement throughout the organization • Conduct User acceptance testing (UAT) (alpha and beta) with Customer on Site, performed training, and managed the documentation and sign offs. • Conducting user training for SIS systems sold by the company • Following up with technical team and management to achieve delivery of projects and product on time, (time-boxing in case such not attained) • Making sure projects adhere to budget and risks • Escalating and working to solve risks and impediments as they arise Show less

Quality Assurance & Customer Support Team Lead

• Sep 2009 - May 2010

• QA Process Management & Standards Enforcement • Workflow Architecture Creation & Enforcement • Support & Customer Relationship Management • Versioning & Archiving Management • Documentation: Template Structuring & Procedures Implementation • QA Process Management & Standards Enforcement • Workflow Architecture Creation & Enforcement • Support & Customer Relationship Management • Versioning & Archiving Management • Documentation: Template Structuring & Procedures Implementation

Testing & Presales Specialist

• Feb 2007 - Aug 2009

• Requirement Analysis • Test Plan Preparation, Test Case execution, and Bug Logging • Report preparation • Back up and Versioning • Prepared Software coding guidelines and made sure they were followed by developers. These were in conjunction with the code architect • Verified that the developers followed these standards • Prepared with conjunction with the Database architect a document to follow in terms of database related development and best practices • Verified that the developers followed the database related standards and best practices • Communicated technical and business information related to applications tested to widely varied audience • Worked with sales personnel to provide product, business, and technical knowledge in support of presales activities • Responsible for preparing for meetings and tailoring communications to address needs of potential clients, as part of the pre-sales processes • Meeting with Customers, preparing a work plan, gathering requirements, and manging resources to perform the project. • Performing Gap Analyses and POC • Responsible for working with Product Management to develop and deliver training on the applications products, for new pre-sales team members, and potential customers • Production of responses to requests for information and requests for pricing • Responsible for staying current on competitive analyses and understanding differentiations between the company and its competitors Show less

Data Implementation Specialist

• Nov 2005 - Dec 2006

• Structure Analysis and Interpretation • Query Analysis • Statistical Conclusions • Research and Documentation • Proposed Time Series Structure in an ETSS environment in a data migration project for the Central Bank of Kuwait, with the compliance to the International standards • Structure Analysis and Interpretation • Query Analysis • Statistical Conclusions • Research and Documentation • Proposed Time Series Structure in an ETSS environment in a data migration project for the Central Bank of Kuwait, with the compliance to the International standards