Experience

Naked Coffee

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Area Manager

  • Apr 2021 - Present



Delfino Lounge

• Senior General Manager

  • Mar 2017 - Apr 2021



Circo Lounge

• Assistant Manager

  • Apr 2014 - Mar 2017



Hallmark Hotel

• Food and Beverage Manager

  • Jul 2013 - Apr 2014



Beech Hill Hotel

• Assistant Manager

  • Jun 2005 - Feb 2013

  • Assist and support General Manager daily: making sure staffing levels are always correct, service in restaurant and bar is of a high standard, dealing with customer complaints and other queries, organizing training courses, taking individual bookings and dealing with any other tasks as required• Responsible for booking, organizing and overseeing weddings as well as other functions (selling wedding packages over the phone, e-mail or in person; processing payments; booking suppliers on behalf of couple; preparing rooming lists, table plans, wedding breakfast pre-orders and providing function sheets to all departments; meeting and greeting wedding guests on arrival, checking them in the hotel, showing to the rooms; preparing ceremony and reception rooms as requested by bride and groom; overseeing service during drinks reception, wedding breakfast and evening buffet; supporting bride and groom with everything they require) • Working together with Head Chef to research local produce and tendencies, menu costing and introduction of new dishes• Overseeing restaurant and bar departments (preparing rotas according to business levels in the hotel, providing time sheets to HR Manager, overseeing service on a daily basis, staff holiday planning, setting budgets and motivating staff to achieve them, holding meetings once a week and briefing staff of upcoming functions, identifying areas of improvement, implementing new procedures)• Stock take (wet stock take once a month) and stock ordering (dealing with range of companies to resource high quality products for a best price available )• Duty manager on average 3 shifts a week• Staff recruitment (working closely with national and international recruitment agencies, background checks of candidates, using media to attract quality staff, conducting interviews and etc) and training