Lina M.
Senior Manager, Marketing & Support at WRIS Web Services- Claim this Profile
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Bio
Charles S.
It's been an absolute pleasure working with Lina from my perspective as a support technician. Her tenacity as an account manager has resulted in top-notch service to clients, both in directly interfacing with the client, as well as coordinating with the rest of the team. Lina has been a critical part in shaping how the team has handled accounts moving forward, providing much needed insight and expertise to better drive our success as an organization.
John Parmley
I worked with Lina both while she was an associate analyst as well as her sales oriented roles. She did well by our customers on both fronts, presenting a positive attitude and determination to take care of them. Lina is not afraid to step up to other tasks, joining internal committees to come up with ideas to improve the workplace as well.
Charles S.
It's been an absolute pleasure working with Lina from my perspective as a support technician. Her tenacity as an account manager has resulted in top-notch service to clients, both in directly interfacing with the client, as well as coordinating with the rest of the team. Lina has been a critical part in shaping how the team has handled accounts moving forward, providing much needed insight and expertise to better drive our success as an organization.
John Parmley
I worked with Lina both while she was an associate analyst as well as her sales oriented roles. She did well by our customers on both fronts, presenting a positive attitude and determination to take care of them. Lina is not afraid to step up to other tasks, joining internal committees to come up with ideas to improve the workplace as well.
Charles S.
It's been an absolute pleasure working with Lina from my perspective as a support technician. Her tenacity as an account manager has resulted in top-notch service to clients, both in directly interfacing with the client, as well as coordinating with the rest of the team. Lina has been a critical part in shaping how the team has handled accounts moving forward, providing much needed insight and expertise to better drive our success as an organization.
John Parmley
I worked with Lina both while she was an associate analyst as well as her sales oriented roles. She did well by our customers on both fronts, presenting a positive attitude and determination to take care of them. Lina is not afraid to step up to other tasks, joining internal committees to come up with ideas to improve the workplace as well.
Charles S.
It's been an absolute pleasure working with Lina from my perspective as a support technician. Her tenacity as an account manager has resulted in top-notch service to clients, both in directly interfacing with the client, as well as coordinating with the rest of the team. Lina has been a critical part in shaping how the team has handled accounts moving forward, providing much needed insight and expertise to better drive our success as an organization.
John Parmley
I worked with Lina both while she was an associate analyst as well as her sales oriented roles. She did well by our customers on both fronts, presenting a positive attitude and determination to take care of them. Lina is not afraid to step up to other tasks, joining internal committees to come up with ideas to improve the workplace as well.
Experience
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WRIS Web Services
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Manager, Marketing & Support
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Jan 2023 - Present
Promoted to Senior Manager of our Marketing Department and our Support Department. Managing both our internal and client facing marketing services, along with our amazing marketing team. In addition to managing our hosting and technical support team. Still happily serving my existing accounts as their project & account manager! Looking forward to many more years.
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Executive Director - JumpStart by WRIS
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Jan 2020 - Feb 2023
Creation and Business Development of a new brand for WRIS Web Services. Online Services for Small and Startup Businesses with lower budgets. From 1-5 Page Websites to Digital Marketing packages. Officially launched June 15th 2020 - https://jumpstart.wris.com/
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Project Manager
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Nov 2019 - Feb 2023
Project Manager for Various Development, Programming, Site/Application clientele needs. Connecting Individuals and Business owners to the best team to complete their website build, SEO needs, Content writing, security audits, and Application creation. Ensuring relationship management and project timelines are met. While also building and expanding our Small Business Division and offerings.
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Independent Contractor - IT Project Manager
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Nov 2019 - Feb 2023
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Hostek
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United States
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Computer Networking Products
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1 - 100 Employee
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Project & Customer Success Manager
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Jun 2017 - Oct 2019
Senior Customer Success Representative handling various different duties both within my role specification and more that I have taken on, such as: - Project Management: Managing ongoing projects as determined by interdepartmental and business needs. Including internal business operations projects to determine needed policy and procedure adjustments, and server performance reviews for customer satisfaction. - Customer Relationship & Account Management: Providing clients with a point of contact and adviser during and after on-boarding. Giving best options and pricing, as well as maintaining rapport. - Sales: Creating quotes for new and existing clients and seeing the opportunity through to deployment and beyond. - Team On-boarding and Training: Providing Customer Connection and Sales classes to all company new hires. Always developing and improving the class material with each new perspective that comes in. Assisting in one-on-one training for Customer Success Team members as they move into their roles. - Customer Success Duties: Inbound and Outbound calls as needed, assisting with ticket creation and completion, processing new orders and server allocation, server retention management. Assisting with team questions. - Company Outreach: Organizing and leading Quarterly Outreach programs and activities with our team and community organizations. Show less
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Uniguest
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United States
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Software Development
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200 - 300 Employee
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Customer Success/Account Management
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Jan 2013 - Jul 2016
As a Customer Success & Account Manager, I represented key accounts in our company. Providing a pathway between our customers and their respective Sales Representatives. Taking in account information and signed contracts, processing orders and sending them to our accounting department, as well as taking care of any issues that may arise. Also providing information about our offered software and hardware products. With my experience as an Associate Analyst here I was able to offer a more in depth explanation on processes in other areas of our company. Show less
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Associate Analyst
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Jan 2013 - Dec 2013
Working as a Tier 1 Customer support agent with some Tier 2 duties in the call center. Providing troubleshooting on a Tier1/Tier2 level for technical issues with Business Center computer hardware, printers, network connectivity, and our proprietary security software.
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Education
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2012 - 2014
Kaplan University
Associates Degree, Business Administration -
Lewis County High School
High School Diploma
Community
