Experience

JUDU (SĮ Susisiekimo paslaugos)

• Lithuania
• Truck Transportation
• 1 - 100 Employee

• Head Of Customer Experience

  • Mar 2021 - Present



Coffee Address Group

• Latvia
• Food and Beverage Services
• 1 - 100 Employee

• Head of procurement and logistics

  • Oct 2019 - Mar 2021



JSC "Vilnius Public Transport"​

• Head of Customer service and quality division

  • Nov 2016 - Oct 2019



„Teo“

• Lithuania
• Telecommunications
• 100 - 200 Employee

• Head of Customer Care Division

  • Jun 2014 - 2016

  ▪ To form, mentor and lead the Division team (99 employees, 9 managed directly);▪ To help create and implement the strategy of business customer service;▪ To prepare revenue and expense budgets, to control them;▪ To challenge and improve business customer care processes, develop knowledge and experience control system;▪ To participate in strategical company projects - “Transformation”, “Teo” and “Omnitel” integration;▪ To prepare and constantly improve the methodology and measurement of processes (informing the clients, troubleshooting, billing, debt management, order management);▪ To organize and coordinate IT support team work, to ensure quality and fast service to business customers. Show less

• Sales Administration Unit Manager, Business Solution Department

  • Oct 2005 - May 2014

  ▪ To form, mentor and lead the Department team (35 employees, 4 managed directly);▪ To ensure the Department goals are achieved, performing constant cotrol of performance indicators;▪ To participate creating and implementing Large business segment customer care strategy;▪ To create, develop and improve Large business segment customer care processes (incoming helpline calls, troubleshooting, debt management, order management, archiving, preparing documents for investments);▪ To prepare revenue and expense budgets, to control them;▪ To develop knowledge and experience control system;▪ To prepare and constantly improve the methodology and measurement of processes. Show less



AB "Lietuvos telekomas"

• Vilnius Region Sales Unit Manager

  • Feb 2003 - Sep 2005

  ▪ To form, mentor and lead the Unit team (50 employees, 3 managed directly);▪ To prepare revenue and expense budgets, to control them;▪ To prepare the Unit targets, to share the tasks and ensure they are achieved, performing constant control of performance indicators;▪ To plan and implement more effective sales methods for SME segment customers, following the targets; ▪ To create, implement and perfect the motivation system for the employees;▪ To prepare and constantly improve the methodology, tools and measurement of performance of the Unit. Show less

• Manager

  • May 1998 - Jan 2003



Omnitel

• Lithuania
• Telecommunications
• 100 - 200 Employee

• Information Center Manager

  • Oct 1995 - Apr 1998

  ▪ To create and implement conception of the united helpline number for customers; ▪ To create and implement customer service by phone processes and management system; ▪ To create and constantly improve the methodology and measurement of processes; ▪ To form the requirements and choose a platform to manage the Customer Call Center; ▪ To build and manage the Information Center team; ▪ To organise qualification seminars for customer care specialists; ▪ To control the quality of the service. Show less



UAB "Embara"

• Juozapavičiaus str. 9 Vilnius, Lithuania

• Manager

  • Mar 1993 - Sep 1995



IAB "Invikta"

• Kudirkos str. 18 Vilnius, Lithuania

• Manager

  • Aug 1992 - Feb 1993