Lina Juknevičienė
Head Of Customer Experience at Susisiekimo paslaugos- Claim this Profile
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English Professional working proficiency
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Lithuanian Native or bilingual proficiency
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Russian Full professional proficiency
Topline Score
Bio
Edvarda Bivainė
Lina is per perfect people manager. I loved her ability to understand and to push for the result at the same time.
Aleksandr Samuchov
I can recommend Lina, as one of the most professional manager I ever worked with. She has unique talent to combine strategy with execution. She manages to empower her subordinates and motivate them to excel and still to keep track over important details of her areas of responsibility in her head. During 7 Years Lina worked in my team, She proved to be reliable colleague and valuable partner in any challenging situation. She was always respected by subordinates, colleagues and her managers for her professional attitude, innovative thinking and motivational leadership style.
Edvarda Bivainė
Lina is per perfect people manager. I loved her ability to understand and to push for the result at the same time.
Aleksandr Samuchov
I can recommend Lina, as one of the most professional manager I ever worked with. She has unique talent to combine strategy with execution. She manages to empower her subordinates and motivate them to excel and still to keep track over important details of her areas of responsibility in her head. During 7 Years Lina worked in my team, She proved to be reliable colleague and valuable partner in any challenging situation. She was always respected by subordinates, colleagues and her managers for her professional attitude, innovative thinking and motivational leadership style.
Edvarda Bivainė
Lina is per perfect people manager. I loved her ability to understand and to push for the result at the same time.
Aleksandr Samuchov
I can recommend Lina, as one of the most professional manager I ever worked with. She has unique talent to combine strategy with execution. She manages to empower her subordinates and motivate them to excel and still to keep track over important details of her areas of responsibility in her head. During 7 Years Lina worked in my team, She proved to be reliable colleague and valuable partner in any challenging situation. She was always respected by subordinates, colleagues and her managers for her professional attitude, innovative thinking and motivational leadership style.
Edvarda Bivainė
Lina is per perfect people manager. I loved her ability to understand and to push for the result at the same time.
Aleksandr Samuchov
I can recommend Lina, as one of the most professional manager I ever worked with. She has unique talent to combine strategy with execution. She manages to empower her subordinates and motivate them to excel and still to keep track over important details of her areas of responsibility in her head. During 7 Years Lina worked in my team, She proved to be reliable colleague and valuable partner in any challenging situation. She was always respected by subordinates, colleagues and her managers for her professional attitude, innovative thinking and motivational leadership style.
Experience
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Susisiekimo paslaugos
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Lithuania
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Truck Transportation
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1 - 100 Employee
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Head Of Customer Experience
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Mar 2021 - Present
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Head of procurement and logistics
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Oct 2019 - Mar 2021
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Head of Customer service and quality division
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Nov 2016 - Oct 2019
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„Teo“
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Fine Art
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1 - 100 Employee
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Head of Customer Care Division
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Jun 2014 - 2016
▪ To form, mentor and lead the Division team (99 employees, 9 managed directly);▪ To help create and implement the strategy of business customer service;▪ To prepare revenue and expense budgets, to control them;▪ To challenge and improve business customer care processes, develop knowledge and experience control system;▪ To participate in strategical company projects - “Transformation”, “Teo” and “Omnitel” integration;▪ To prepare and constantly improve the methodology and measurement of processes (informing the clients, troubleshooting, billing, debt management, order management);▪ To organize and coordinate IT support team work, to ensure quality and fast service to business customers. Show less
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Sales Administration Unit Manager, Business Solution Department
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Oct 2005 - May 2014
▪ To form, mentor and lead the Department team (35 employees, 4 managed directly);▪ To ensure the Department goals are achieved, performing constant cotrol of performance indicators;▪ To participate creating and implementing Large business segment customer care strategy;▪ To create, develop and improve Large business segment customer care processes (incoming helpline calls, troubleshooting, debt management, order management, archiving, preparing documents for investments);▪ To prepare revenue and expense budgets, to control them;▪ To develop knowledge and experience control system;▪ To prepare and constantly improve the methodology and measurement of processes. Show less
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Vilnius Region Sales Unit Manager
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Feb 2003 - Sep 2005
▪ To form, mentor and lead the Unit team (50 employees, 3 managed directly);▪ To prepare revenue and expense budgets, to control them;▪ To prepare the Unit targets, to share the tasks and ensure they are achieved, performing constant control of performance indicators;▪ To plan and implement more effective sales methods for SME segment customers, following the targets; ▪ To create, implement and perfect the motivation system for the employees;▪ To prepare and constantly improve the methodology, tools and measurement of performance of the Unit. Show less
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Manager
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May 1998 - Jan 2003
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Information Center Manager
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Oct 1995 - Apr 1998
▪ To create and implement conception of the united helpline number for customers; ▪ To create and implement customer service by phone processes and management system; ▪ To create and constantly improve the methodology and measurement of processes; ▪ To form the requirements and choose a platform to manage the Customer Call Center; ▪ To build and manage the Information Center team; ▪ To organise qualification seminars for customer care specialists; ▪ To control the quality of the service. Show less
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Manager
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Mar 1993 - Sep 1995
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Manager
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Aug 1992 - Feb 1993
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Education
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2011 - 2013
BI Norwegian Business School
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2011 - 2013
ISM University of Management and Economics
Master of Business Administration (M.B.A.), Business Administration and Management, General -
1987 - 1992
Vilniaus Pedagoginis Universitetas
Bachelor, Chemistry -
1976 - 1987
9 Vilnius Secondary school
Secondary school leaving certificate
Community
