Client Manager

• Apr 2020 - Present

Client service specialist

• May 2019 - Apr 2020

Student Tour Director

• Feb 2018 - Aug 2019

-Lead Chinese students with up to 55 per group on multi-day tours from East to West of Canada -Organize and arrange all dining opportunities, reservations, attraction excursions, transportation, accommodations, entertainment, and other travel needs -Coordinate all University tours and local recreational activities; never late for University tour appointment -Plan and study itinerary word by word and always able to make alternative decision during emergency -Entertain students with various strategies to create maximum engagement, fun and lasting memories -Cooperated actively with office, drivers, teachers, parents, students, and all service providers -Provide abundant information on all attractions, point out areas of interest and related information regarding the route and history of the region. Share and tell knowledge of Canadian geography, nature, history, culture, politics, tradition, daily life stories, and current news

Self Guided 40 days Road Trip from West of Canada to US

• Nov 2018 - Dec 2018

Planned a round-trip with parents from Canada to US for 40 days all by myself. Entire trip planning with No assistance, No supporting team. Parents has very limited English communication skill and lack of North American experiences. The trip stopped at 15 US cities, had 7 days Mexico Cruise, and went back to Vancouver. Reserved hotel, chose dinning opportunities, searched attractions and interesting activities. The trip was not just view seeing, also included bicycling, paddle boarding, kayaking, zip lining, learning salsa making and dancing, swimming, hiking, and wine tasting.

Tour Operation Supervisor

• Jan 2017 - Jan 2018

-Joint as inaugural staff to set up the new Canada sub-office for the largest US-based tour operation company -Managed every tour progression closely at all time to maintain tour quality; usually 2-3 different tours a day; assisted tour guides with any emergencies -Conducted hiring activities and interviews for operation department -Supervised the operation team to meet and exceed clients’ expectations. Encouraged, valued and rewarded the efforts and contributions of team members. -Liaised between operation team, tour guides, coach department, accounting department, other internal department, tour agencies, and external partners -Organized, filed and computerized all reservations, bookings, quotation records, contracts accurately -Set up accounts and signed contracts with outside vendors, hotels and tour agencies -Represented company at trade shows and events

Logistic Administrative Coordinator

• Mar 2014 - Oct 2016

-Coordinated on 15 overseas and 5 local VIP clients' shipments management, achieved 99% on-time rate and total customer satisfactions. Maintained and cultivated long-term relationship. -Negotiated rates with carriers to increase 5% company revenue with senior advisor's support -Delivered high quality service and answers to clients' inquiries, in person or through phone, email, fax -Acted as liaison between airlines, steamship lines, transportation companies, customs, warehouses, and clients; managed multiple shipment at same time and always submitted paperwork before deadline -Arranged in office meetings, interviews, trainings, company events, travel bookings for senior manager -Great team player, cooperated well with import and export team and warehouse -In charged of courier account set up, maintenance and shipping activities, maintain fast shipping at lower cost -Used Microsoft Office, Word, Powerpoint and Excel for all office work management -Processed shipment billing information in the system, create billing invoice, send to appropriate party. -Great team player, cooperated well with import and export team and warehouse

Wine Sales Representative

• May 2013 - Dec 2013

-Top 1 sales of the peak season, achieved more than 95% purchased rate -Hosted large Asian tourists icewine tasting up to 55 people/group almost everyday, averagely 3-4 each day.Delivered high-impact presentations to Asian tour groups about icewines, provided luxury icewine tasting services, and completed sales activities with customers at the end. -Top record: hosted and assisted 14 tour groups with 98% purchase rate in a day. (700+ people). -Welcomed incoming customers warmly. Provided professional, unique, and fun wine tasting services to customers. Promote and up-selling at all time. -Created instant rapport with customers through phone calls, reserved tours and wine orders. -Organized overseas icewine orders and arranged shipment from China warehouse to customers under manger's supervision. -Participated actively on trainning, sales meetings, huddles, industry and company gatherings, tastings and events.