Experience

Fourwinds Casino Resort

• United States
• Hospitality
• 1 - 100 Employee

• Cage service representative

  • Dec 2022 - Present

  - Cashes chip tokens and tito tickets into money for guests in a timely manner - Cashes personal checks and travelers checks for currency - Accurately handles and balances assigned vaults ranging from $50,000 - $100,000 per shift - Redeems foreign currency, computing accurate exchange rates for the various currency received. - Enrolls new guests in the Player’s Club while maintaining working knowledge of the player’s club - Resolves minor guests conflicts and maintains knowledge of the casino floor, venues and amenities of the casino in order to explain to guests Show less



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• General Manager

  • Mar 2022 - Nov 2022

  • Leads the operations of the hotel in order to increase hotel profitability and customer satisfaction • Responsibilities include overseeing the interviewing, hiring, training, scheduling, payroll, invoices, dailies, deposits, work direction, and performance management of all employees • Runs and leads housekeeping department by maintaining daily functions such as coordinating with housekeepers, cleaning rooms, inspecting rooms, and updating room status • Oversees the activities of all staff members to ensure adherence to hotel policies and procedures • On-call 24/7 answering associates questions and concerns and when needed will come back onto property to help out • Keeps a good rapport with staff and continuous communication to keep everybody on the same page Show less


Courtyard by Marriott
• United States
• Hospitality
• 1 - 100 Employee
• Assistant General Manager

  • Jan 2022 - Mar 2022


DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Front Desk Agent / Night Auditor

  • Feb 2020 - Dec 2020

  - Performed all front desk agent functions as required including; guest check-ins and check-outs - Resolved guest challenges and took appropriate action to ensure 100% guest satisfaction - Completed the night audit checklist for computer procedures daily - Balanced all revenue and settlement accounts daily, maintained files and reset the system for next day operations - Performed all front desk agent functions as required including; guest check-ins and check-outs - Resolved guest challenges and took appropriate action to ensure 100% guest satisfaction - Completed the night audit checklist for computer procedures daily - Balanced all revenue and settlement accounts daily, maintained files and reset the system for next day operations



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Jun 2019 - Feb 2020

  - Welcomed guests and performed all guest related services including; check-ins, check-outs, reservations, room assignments, amenities, phone calls, directions and local interests - Organized, confirmed and processed guest check-ins and anticipated guest needs as well as resolving questions and concerns - Collected and deposited daily, weekly and monthly payments for contemporary guests - Counted and maintained cash drawer at opening and ending shifts - Maintained hotel standards of a neat, clean and organized environment as well as vacant room walks and floor observations - Built a rapport and communicated with co-workers daily to ensure seamless service for maximum guest satisfaction Show less



Notre Dame Catering

• United States

• Server/Waiter

  • May 2014 - Aug 2018

  - Prepared customized meals in order to achieve customer satisfaction. - Collaborated with co-workers to present expectational dining needs. - Multitasked in order to help maintain memorable guest experience. - Prepared customized meals in order to achieve customer satisfaction. - Collaborated with co-workers to present expectational dining needs. - Multitasked in order to help maintain memorable guest experience.



Hopkins & Raines (HRI)

• Car Salesman

  • May 2016 - Aug 2016

  - Advertised dealer vehicles by traveling among 3 different states to ensure availability to a variety of customers. - Calculated a cost-befit analysis to ensure sales goals were met daily. - Analyzed business information using various Microsoft applications. - Increased company profits by selling twelve cars over the span of 3 months. - Advertised dealer vehicles by traveling among 3 different states to ensure availability to a variety of customers. - Calculated a cost-befit analysis to ensure sales goals were met daily. - Analyzed business information using various Microsoft applications. - Increased company profits by selling twelve cars over the span of 3 months.