Lily Townsend

Project Coordinator at RedMonk
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Contact Information
Location
Portland, Maine, United States, US
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency

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Bio

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Experience

    • United States
    • Market Research
    • 1 - 100 Employee
    • Project Coordinator
      • Aug 2022 - Present
    • Store Administrator
      • May 2021 - Aug 2022

      - Managed daily operations including order fulfillment, inventory management, and customer service. - Maintained the store website (Shopify), including building new themes, updating products, prices, product details, and informational pages. - Managed daily operations including order fulfillment, inventory management, and customer service. - Maintained the store website (Shopify), including building new themes, updating products, prices, product details, and informational pages.

    • United States
    • Museums, Historical Sites, and Zoos
    • Visitor Services Assistant and Educator
      • Sep 2019 - Mar 2020

      - Delivered educational and play-based programming. - Greeted guests to the museum, and provided excellent customer service. - Promoted, sold, and processed memberships to the museum. - Delivered educational and play-based programming. - Greeted guests to the museum, and provided excellent customer service. - Promoted, sold, and processed memberships to the museum.

    • Teaching Intern
      • Aug 2018 - Jun 2019

      - Designed and taught interdisciplinary units, using a variety of methods to engage learners in complex thinking. - Collaborated with learners in the development and implementation of classroom norms and values. - Differentiated instruction for students identified as ELL. - Designed and taught interdisciplinary units, using a variety of methods to engage learners in complex thinking. - Collaborated with learners in the development and implementation of classroom norms and values. - Differentiated instruction for students identified as ELL.

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Account Specialist, International Operations
      • Aug 2015 - Jun 2018

      - Served as the primary contact for 20 of CIEE’s global clients for the J1 visa programs. - Trained overseas representatives to use CIEE’s systems and resources.- Tracked and assisted with the success of client programs.- Managed relationships with clients to ensure longevity of partnerships.

    • Program Coordinator, Camp Exchange USA
      • Jan 2014 - Aug 2015

      - Helped build and establish the new summer camp program within CIEE’s J1 visa programs. - Coordinated an onsite participant orientation for all incoming camp counselors.

    • Compliance Coordinator
      • May 2011 - Jan 2014

      - Part of a small team that managed job placement and employer vetting for the Work and Travel USA program. This includes job offer screening, employer interviews, and ensuring compliance with Department of State J-1 visa regulations.- Helped edit and maintain accurate information in SEVIS (the government-run Student and Exchange Visitor Information System).- Maintained a thorough knowledge of ongoing changes to Department of State J-1 visa regulations.- Gained experience in excellent customer service and outbound calling. Show less

    • Kindergarten Teacher
      • May 2013 - Oct 2013

      - Organized and lead activities designed to teach children English such as games, arts and crafts, music, and storytelling. - Guided and counseled students with academic interests. - Organized and lead activities designed to teach children English such as games, arts and crafts, music, and storytelling. - Guided and counseled students with academic interests.

    • Brazil
    • Civic and Social Organizations
    • 1 - 100 Employee
    • South Korea Scholarship Assistant
      • Jan 2011 - Feb 2011

      - Received and organized a high volume of student applications. - Corresponded with students through email and phone and provided input during the selection process. - Attended the program as a CIEE chaperone. - Received and organized a high volume of student applications. - Corresponded with students through email and phone and provided input during the selection process. - Attended the program as a CIEE chaperone.

Education

  • University of New Hampshire
    B.A, Psychology
    2006 - 2010
  • University of Southern Maine
    Diploma of Education, Elementary Education and Teaching
    2018 - 2019
  • La Trobe University

Community

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