Lily Leung, PMP, CSM

Customer Experience Manager at BMW Group Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Mulgrave, AU
Skills

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Bio

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Experience

  • BMW Group Financial Services Australia
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Customer Experience Manager
      • Sep 2020 - Present

      Mulgrave, Victoria, Australia Implement customer journey roadmap initiatives through digital solutions, system enhancements and process optimisation to remove pain points and transform customer experience.

    • Customer Journey & Strategic Steering
      • Feb 2019 - Sep 2020

      Melbourne, Australia

    • APAC Operations Governance & Strategic Steering
      • Jun 2017 - Mar 2019

      Melbourne, Australia

  • Southern New Hampshire University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Project Manager, Strategic Planning and Execution
      • Sep 2015 - Jul 2017

      Manchester, New Hampshire

  • BMW China
    • China
    • Motor Vehicle Manufacturing
    • 500 - 600 Employee
    • Operations Reporting and Steering Manager
      • Aug 2013 - May 2015

      Beijing City, China

  • Motus
    • United States
    • Software Development
    • 300 - 400 Employee
    • IT Development Manager
      • Sep 2012 - Aug 2013

      Newton, MA

  • BMW Financial Services NA, LLC
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Solutions Analyst
      • May 2010 - Sep 2012

      Hilliard, Ohio

    • Outbound Campaign Analyst
      • Nov 2006 - May 2010

      Hilliard, Ohio

    • Performance Loan Specialist
      • Apr 2005 - Nov 2006

    • Lease End Specialist
      • Apr 2003 - Apr 2005

    • Outbound Specialist
      • Feb 2002 - Mar 2003

      Hilliard, Ohio

Education

  • Southern New Hampshire University
    Master of Business Administration - MBA
    2015 - 2020
  • The Ohio State University Fisher College of Business
    Bachelor of Science - BS
    1999 - 2003

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