Behaviorual Scientist

• Apr 2023 - Present

Associate Solution Manager

• Jun 2021 - Feb 2023

Responsibilities include: - Project management - Account management - Blue chip client contact/ support - Survey creation and fieldwork monitoring - Web and Desktop tool configuration/ implementation - Data analysis - Data processing - QA - Training Responsibilities include: - Project management - Account management - Blue chip client contact/ support - Survey creation and fieldwork monitoring - Web and Desktop tool configuration/ implementation - Data analysis - Data processing - QA - Training

iTutorGroup Online Consultant

• Nov 2020 - May 2021

Teaching conversational English, grammar and vocabulary to students in Asia, Eastern Europe and South America. Work with all ages from 4+ and all levels of English. Teach up to 6 students per online class at a time. Complete a detailed and unique progress report on each student after each class. Teaching conversational English, grammar and vocabulary to students in Asia, Eastern Europe and South America. Work with all ages from 4+ and all levels of English. Teach up to 6 students per online class at a time. Complete a detailed and unique progress report on each student after each class.

Senior Residential Assistant (SRA); Team Leader, UCD Estate Services

• Sep 2018 - May 2020

Working in a senior role managing 68 residential assistants (RAs) living and working on campus. This job entails being the point of escalation on UCD Residences (3,300 residents) during out of office hours, where appropriate situational/ risk assessments and fast decision making are fundamental.Workload also includes creating rosters, overseeing swaps, ensuring the maintenance of a high and professional standard is constantly being met, providing support to the RAs on the ground and conducting on-the-job training and assessment as well giving advice and inspiring motivation as necessary.Regular mediations (conflict management/ resolution) have been successfully carried out with residents of UCD and RA staff. Show less

Training Programme Co-ordinator, UCD Estates Summer Internship.

• May 2018 - Sep 2019

Worked for the Community Liaison Officer in UCD planning the RA and SRA Training which takes place over 3 weeks in August. This included organising large-scale bookings for Fire Safety training and demos, first aid training, SafeTalk training, ASIST training and Social Media Marketing training to name a few, producing an intense and sophisticated training programme for all incoming RAs and SRAs to participate in, to meet the necessary training requirements before beginning their role as an RA or SRA.I became proficient in dealing with the many stakeholders of UCD and nurtured a professional relationship with many UCD staff in Estate Services, Residences, Room Allocations, Equality Office, Dean of Students, Student Adivsers, Chaplains etc.In addition to the bookings from external vendors, we, as a team, developed Community based modules which touched on Culture, Equality and Mental Health to compliment training from vendors, in an attempt to set their relevance in stone for the role of an RA.This required me to lead, delegate and co-ordinate many sessions over the course of the 3 weeks. Show less

Residential Assistant

• Sep 2017 - May 2018

Fulfilled the role of catering for the needs of UCD’s on-campus residents, by means of ensuring their safety, dealing with maintenance issues/ queries and through fostering a positive environment in the residences.Gained experience in the day to day operations of UCD’s residences including proficiency in relevant IT systems.Became adept at dealing with customer complaints & developed an understanding of the diverse range of needs UCD caters for when hosting residents from a multitude of different backgrounds.Expanded on my leadership skills through working as part of a team in an office environment, such as when generating rotas, organising breaks, mediating disputes & ensuring punctuality. Show less