Account Manager

• Apr 2023 - Present

Junior Account Manager

• Sep 2022 - Apr 2023

Account Executive

• Nov 2020 - Sep 2022

Workflow Support

• Nov 2019 - Jul 2020

• To carry out a supporting role to that of the Workflow Manager. Assistance in the preparation of works instructions, co-ordinating the procurement of outsourced elements with the appropriate internal procurement teams. • To receipt proofing sign offs and approval to proceed from the customer facing teams. Preparation of production job bags and sample enclosing packs. • Working within the defined company procedures and processing and maintain best practice. • Work and support team structure and team ethos. • Take a proactive approach to improving workplace safety, reporting hazard observations and implementing preventative measures. Ensure the reporting of accidents and corrective actions. • Follow all documented procedures appropriate to the work area or process with regard to quality, Health & Safety, Environment & Information Security. • Maintain a flexible approach to fulfil the requirements of the production support team, with the objective of maximising production efficiencies and meeting agreed production targets. • Ensure work is produced at optimum quality for delivery on time, in full, to the production function to ensure customer requirements are met. • Maintain records and generate reports as required, including management information and general production support documentation. • Escalate issues, which cannot be resolved to the Workflow Supervisor. Show less

Operational Support Administrator

• Jun 2018 - Nov 2019

• Providing a wide range of excellent service to our customers which involves many efficient, supportive ad hoc duties across different systems. • Assessing and producing efficiencies to drive a better performance. • Responsible for Continuous Improvement within the work stream for my own business area. • Practicing Project Management within the team on a regular basis. • Regular engagement both verbal and written with internal and external customers. • Conducting effective job interviews and ensuring new employees are competently trained with a full understanding of the tasks and why we complete them. • Exploring and encouraging cross functional working within the team to aid in achieving a fully cross functional approach at work. • Presenting data within reports on a periodical basis to both internal and external customers for audit and invoicing purposes. • Completing regular audits within the systems to ensure data is correct and up to date. This also provides a better understanding of pros and cons within the system, which supplies knowledge for the introduction of any new systems. • Investigation and input of vehicle fuel use, deliveries and meter readings. Working closely with depot staff to ensure data is correct for invoicing and reporting. • Payroll specialist responsibilities and duties. Review Payroll reports and time sheets before submission. Efficiently assisting with any Wage queries. Show less

Customer Service Administrator

• Oct 2016 - Oct 2017

• Inbound and outbound customer calls, reviewing customers needs/demands to ensure the best possible service is supplied for the customer • Managing all KPI’s ensuring all targets are met individually and as a team • Training new members of staff on daily /monthly tasks • Preparing and providing monthly invoices to external customers • Diary management for the company technicians, ensuring jobs are kept within allocated regions and work hours • Fortnightly 1-2-1 meetings with supervisors to discuss progress with KPI'S, how to achieve targets and strive towards better ones Show less

Waitress

• Aug 2013 - Sep 2015

• Ensuring customers are provided with a friendly, swift experience that encourages them to return regularly. • Building relationships with customers which encourages a brilliant reputation for the work place and its members of staff. • Using sales techniques to entice customers with any available deals or special offers which assists in hitting KPI's. • Ensuring any new team member is fully trained and understands the work stream. • Responsibility for the care of handling money, opening and closing the restaurant in a safe manner. • Following health and safety rules to ensure staff and customers are in a safe environment. Show less