Account Manager

• Apr 2021 - Present

Project Manager

• Sep 2019 - Apr 2021

- Combining the responsibilities of Project Manager and Customer Success Manager - Maintaining the relations with the stakeholders of 7 companies simultaneously, gathering stakeholders' feedback for the future product improvements - Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project - Proactively communicating project status and risks to stakeholders - Combining the responsibilities of Project Manager and Customer Success Manager - Maintaining the relations with the stakeholders of 7 companies simultaneously, gathering stakeholders' feedback for the future product improvements - Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project - Proactively communicating project status and risks to stakeholders

Project Manager

• Sep 2019 - Apr 2021

- Interviewing the potential product users in order to have a better understanding of the key features needed - Monitoring of the project milestones and critical dates to identify risks and issues - Working closely with the development team to ensure that all the tasks are clear and no issues/blockers can postpone the task delivery. - Interviewing the potential product users in order to have a better understanding of the key features needed - Monitoring of the project milestones and critical dates to identify risks and issues - Working closely with the development team to ensure that all the tasks are clear and no issues/blockers can postpone the task delivery.

Project Manager

• Jan 2019 - Aug 2019

- Communicating and collaborating with stakeholders to ensure that needs have been well understood, identified and requirements are accurately met - Assisting a team in understanding software requirements by creating supporting documentation - Making sure that the project timeline and budget correspond to the agreement - Managing customer expectations and translating needs into effective solutions - Communicating and collaborating with stakeholders to ensure that needs have been well understood, identified and requirements are accurately met - Assisting a team in understanding software requirements by creating supporting documentation - Making sure that the project timeline and budget correspond to the agreement - Managing customer expectations and translating needs into effective solutions

Customer Service Representative

• Sep 2018 - Jan 2019

- Responding to customer queries in a timely and accurate way, via phone, email or chat - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions - Monitoring customer complaints on social media - Updating our internal databases with information about technical issues and useful discussions with customers - Assisting in training junior Customer Support Representatives - Responding to customer queries in a timely and accurate way, via phone, email or chat - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions - Monitoring customer complaints on social media - Updating our internal databases with information about technical issues and useful discussions with customers - Assisting in training junior Customer Support Representatives

Supervisor Assistant

• Feb 2018 - Jun 2018

- Dividing workload among the customer care agents, managing performance- Helping the agents with their questions and issues- Dealing with dissatisfied customers - Preparing product or service reports by collecting and analyzing customer information

Customer Care Agent

• Feb 2017 - Jun 2018

- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Preparing product or service reports by collecting and analyzing customer information- Contributing to team effort by accomplishing related results as needed- Managing large amounts of incoming calls and chats