Experience

Vista Volkswagen

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Inventory Assistant

  • Jan 2017 - Present

  Pre-Stocking Car InventoryRecieving all incoming carsAssisting sales in a variety of said matters

• Service Receptionist

  • Mar 2011 - Present

  Receive incoming calls from customers for serviceSet appointments as required by customer in ADP programReceive all customers coming into service their car and assign as neededCashier



Federated Precision

• Receptionist/Administrative

  • Jan 2013 - Dec 2013

  Answering incoming calls Direct calls to requested personnel Receive incoming mail and distribute accordingly Data entry and digital file maintenance Answering incoming calls Direct calls to requested personnel Receive incoming mail and distribute accordingly Data entry and digital file maintenance



AutoNation

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Business Development Coordinator

  • Nov 2007 - Sep 2009

  Managed from 80-150 incoming calls per day from a diversity of Auto Nation dealerships in the local area Oversight of day to day incoming calls from customer's to set appointment upon request, and status updates of service on their vehicles. Documented complete and accurate information for each customer call. Worked with supervisor to identify areas of opportunity for professional development. Managed from 80-150 incoming calls per day from a diversity of Auto Nation dealerships in the local area Oversight of day to day incoming calls from customer's to set appointment upon request, and status updates of service on their vehicles. Documented complete and accurate information for each customer call. Worked with supervisor to identify areas of opportunity for professional development.



United Financial Systems Debt Management

• Customer Service

  • Jul 2007 - Nov 2007

  Motivated clients to take the actions necessary to resolve their financial problems. Provided personal attention to each client in a professional and responsible manner, while maintaining monthly department goals for quality, service level and time-to-resolution. Explained features of service to new and existing clients as well as the benefits of our debt management program. Motivated clients to take the actions necessary to resolve their financial problems. Provided personal attention to each client in a professional and responsible manner, while maintaining monthly department goals for quality, service level and time-to-resolution. Explained features of service to new and existing clients as well as the benefits of our debt management program.



Convergys'-Customer Services

• Customer Service Representative

  • Dec 2005 - May 2007

  Handled from 80-100 incoming customer service calls for a diversity of companies including Comcast and Time Warner Cable. Resolution, taking payments over the phone, informing customers of services rendered and payment history. Communicated information in a positive, professional, ethical manner working to exceed customer's expectations while minimizing need for further escalation. Handled from 80-100 incoming customer service calls for a diversity of companies including Comcast and Time Warner Cable. Resolution, taking payments over the phone, informing customers of services rendered and payment history. Communicated information in a positive, professional, ethical manner working to exceed customer's expectations while minimizing need for further escalation.



Dillard's

• Retail Customer Service, Cashier

  • May 2005 - Oct 2005