Account Manager

• Jan 2022 - Present

Associate Account Manager

• Oct 2020 - Jan 2022

Client Services Manager

• Nov 2018 - Apr 2020

Team manager • Two team members, both who were new starts and trained by myself within 8 months of starting role. • Managing team workload from clients and assigning to each team member with set deadlines. • Weekly catch-up and review as a team. • Monthly 1-2-1’s to review work, progress of set objectives and PDP’s. • Setting daily and monthly targets. Account management • Clients included 7 of the top 10 retailers in the UK. Responsible for managing the companies entire client base of 14. • Building key relationships with day to day contacts and senior members within client businesses to maximise sales and profit. • Monthly travel to client meetings across the UK, including overnight stays. Attending client events such as charity Gala’s & networking days. • End to end project management, working closely with technical & financial department to ensure timely delivery. • Working with other colleagues within the business group to maximise cross product selling. • Monthly KPI to achieve for chargeable time delivered to clients always achieved. • Training delivered to multiple groups of people. This included creating training packs, online sessions and group training for clients. Content Management • Producing online material for client websites such as Newsletters. • Amending specification details on client websites through HTML and text editing. • Large data entry to sites with information sent from clients. • Homepage & navigation button design and implementation onto multiple client sites. • Entry level SQL knowledge through client data extracts. Analysing those data extracts and producing trend charts. Show less

Internal Key Account Manager

• Nov 2016 - Nov 2018

• Sales person of the quarter within 6 months of role •RS pro growth 20% •13% FY18 sales growth •£6.5m sales revenue in FY18 •Building extensive relationships •Self managed performance targets •value added conversations including - RS locals - scan stock - stocking - kitting - same day delivery•stakeholder management •networking•stand-in manager Show less

Customer Liaison Adviser

• Jul 2015 - Nov 2016

•working closely with supply chain •alternative product sales •finding alternative products •improving supplier lead times •identifying late delivered and resolving•daily KPIs

Customer Service Agent

• Jan 2015 - Jun 2015

•order placing •problem solving •returns •same day couriers •technical assistance •alternative sales •upselling