Lily Grace Pagara

Telesales Specialist at RITS QATAR/EU/UAE/CROATIA/OMAN
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • English -
  • Tagalog -
  • Arabic -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Customer Service Certificate
    -
    Feb, 2012
    - Nov, 2024

Experience

  • RITS QATAR/EU/UAE/CROATIA/OMAN
    • Qatar
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Telesales Specialist
      • Jan 2023 - Present

      * Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition. * Acquire a thorough understanding of key customer needs and requirements. * Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. * Ensure the correct products and services are delivered to customers in a timely manner. * Serve as the link of communication between key customers and internal teams. * Resolve any issues and problems faced by customers and deal with complaints to maintain trust. * Play an integral part in generating new sales that will turn into long-lasting relationships. * Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

  • du
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Shift In charge/ Customer Service Sales Specialist
      • Aug 2016 - Oct 2022

       Handling Small, Medium Enterprise Account.  Preparing End of Day and Monthly Reports, Stock take and Purchase order.  Assisted customers with varying questions using product knowledge and service expertise.  Answered customer telephone calls promptly and improved on hold time.  Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.  Maintained compliant documentation on Microsoft excel for reliable company records.  Adhered strictly to policies and procedures for continued company compliance.  Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.  Boosted monthly sales revenue by skillfully promoting diverse product and service options.  Employed active listening and product expertise to successfully resolve inbound queries.

  • Etisalat UAE
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Customer Service/Sales Executive
      • Jul 2013 - Sep 2015

       Exceeded targets by delivering comprehensive and consistent service.  Warmly greeted customers with positive etiquette, asking well-rounded questions to identify issues.  Resolved complaints with proactive problem-solving and analysis.  Advised management of customer service trends, creating proactive strategies to maintain best practices.  Explained benefits and advantages of different product and service offerings to customers.  Improved company processes by analyzing customer feedback and service trends.  Offered detailed product and service advice based on customer needs.  Recorded and processed customer data accurately.  De-escalated objections and disputes professionally to maintain customer satisfaction.

  • Carrefour
    • France
    • Retail
    • 700 & Above Employee
    • Customer Service
      • Dec 2010 - Jul 2013

       Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.  Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.  Performed accurate cash counts at store opening and closing.  Handled diverse customer queries, providing accurate store, product and service information.  Used cash registers and POS systems to request and record customer orders and compute transactions.  Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.  Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.  Performed accurate cash counts at store opening and closing.  Handled diverse customer queries, providing accurate store, product and service information.  Used cash registers and POS systems to request and record customer orders and compute transactions.

Education

  • Capitol University
    Bachelor's degree, Business Administration and Management, General
    2001 - 2005

Community

You need to have a working account to view this content. Click here to join now