Experience

University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• Digital Publishing Specialist

  • Aug 2017 - Present



Graphic Composition, Inc

• Athens, Georgia

• Book and Graphic Designer, Typesetter, Prepress Tech

  • Aug 2005 - Jul 2017

  · Book interior and cover design, composition, and project management. · Design and conversion of finished book files into XML, ePub, and e-Book format deliverables. · Intrepreting and implementing customer provided specifications for book design and layout in InDesign. · Knowledgeable and experienced with Scribe's Well-formed Document Workflow. · Scanning, importing, recreating, and converting customer provided files into press-ready, quality art. · Preflighting of final, press-ready PDF files to ensure compliance of books to press standards. Design, composition, and project-management of scholarly and trade books using InDesign through adaption of customer-provided designs or creation of original book designs. Conversion, scanning, recreation, and clean up of customer provided art to meet press standards (grayscale halftones, 2-bit line art, graphs, color photos). Quality control of press-ready pdfs using Acrobat and PitStop Professional to ensure all final files meet printer requirements. Show less



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Lead/Mentor Customer Service Represenatitive

  • Jan 2004 - Aug 2005

  · Interfaced directly with partner companies and clients. · Aided clients with initial testing of customer service procedures and programs before imprementation. · Provided feedback on existing programs to improve quality of customer service. · Interfaced directly with partner companies and clients. · Aided clients with initial testing of customer service procedures and programs before imprementation. · Provided feedback on existing programs to improve quality of customer service.



Haband

• United States
• Retail
• 1 - 100 Employee

• Customer Service Represenatitive, Lead Rep, Email/Website Service and Support

  • Feb 2001 - Jul 2002

  · Provided support and troubleshooting via telephone and email. · Responsible for de-escalation of problem calls. · Helped other CSRs with questions about products and company policies and procedures. · Provided support and troubleshooting via telephone and email. · Responsible for de-escalation of problem calls. · Helped other CSRs with questions about products and company policies and procedures.