Experience

Community First Bank

• Australia
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2023 - Present



Touchmark

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Front Desk Staff

  • Mar 2023 - Jul 2023

  - Night shift front desk receptionist. - Manage security checks of independent living section during night shift. - Field calls, emails, requests, and guest’s needs through evening shift duration. - Provides administrative assistance to independent living guests. - Night shift front desk receptionist. - Manage security checks of independent living section during night shift. - Field calls, emails, requests, and guest’s needs through evening shift duration. - Provides administrative assistance to independent living guests.



Aria Care Partners

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Optometric Assistant

  • Nov 2022 - Jul 2023



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Collections Representative

  • Mar 2020 - Jun 2021

  - Collect payments for past due accounts - Negotiate solutions to help bring accounts current - Utilizes key communication and sales skills - Collect payments for past due accounts - Negotiate solutions to help bring accounts current - Utilizes key communication and sales skills



BECU

• United States
• Banking
• 700 & Above Employee

• Call Center Representative

  • Apr 2017 - Jan 2020

  - Over the phone banker and bank teller. - Daily tasks include: money handling, account maintenance, resolving fraud and disputes, understanding of state and federal bank regulations, top customer service, while upholding BECU core member service values. - Assists 60-90 members daily, while adhering very set break and lunch schedule. - Maintains calm and cool under pressure, while de-escalating genitive situations into positive experiences. - Over the phone banker and bank teller. - Daily tasks include: money handling, account maintenance, resolving fraud and disputes, understanding of state and federal bank regulations, top customer service, while upholding BECU core member service values. - Assists 60-90 members daily, while adhering very set break and lunch schedule. - Maintains calm and cool under pressure, while de-escalating genitive situations into positive experiences.



Gesa Credit Union

• United States
• Financial Services
• 300 - 400 Employee

• Call Center Representative

  • Oct 2015 - Apr 2017

  - Over the phone banker and bank teller. - Daily tasks include money handling, account maintenance, resolving fraud and disputes, understanding of state and federal bank regulations, top customer service, while upholding Gesa member service expectations. - I was a banker sale representative: I took loan applications and credit applications. Never selling to meet a quota, but only to help the member's financial growth. - Assists 30-60 members daily, while adhering very set break and lunch schedule. - Maintains calm and cool under pressure, while de-escalating genitive situations into positive experiences. Show less



Bank of the West

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Oct 2012 - Oct 2015

  - I was a float banker, so I bounced around between all Bank of the West locations in area. - Daily tasks include money handling, account maintenance, resolving fraud and disputes, new account opening, new membership establishment, opening loans and credit, daily outreach for new business, training new hires, understanding of state and federal bank regulations, top customer service, while upholding Bank of the West core values. - Maintained a very flexible work personality as different branches had different representatives, managers, and members. - Sales goals, which were required to be continuously met each 3-month period. - Participated in many volunteer events to support the community. Show less