Experience

DSI Renal

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Licensed Masters Social Worker

  • Sep 2012 - Present

  - Responsible for working with an interdisciplinary team consisting of physicians, nurses, patient care technicians and dieticians in an effort to provide the best quality of patient care to dialysis patients- Assist patients with learning how to cope with kidney disease and adjusting to the life changes of dialysis- Make referrals to appropriate resource: Logisticare, home health agencies, DME providers - Conduct psychosocial assessments on patients as needed- Conduct monthly patient and family committee meetings- Administer a quality of life survey annually to patients- Provide education to patients and staff members- Provide full scope of social services to patients in an outpatient setting - Provide brief counseling- Attend monthly interdisciplinary care plan meetings- Assist patients in obtaining and maintaining insurance coverage



DECO Recovery Management

• Management

  • Jul 2010 - Aug 2012

  - Responsible for training, mentoring and monitoring the performance of seven (7) staff members to ensure continued customer trust and value, the delivery of service goals, and real time knowledge training- Interact with and present to DECO senior management, client administration, and key physician team members, resulting in cross team collaboration and enhanced knowledge sharing- Responsible for keeping abreast changing policy and procedures with The Department of Health and Human Services and The Social Security Administration and relaying pertinent information to the staff.- Exceeded productivity goals resulting in +$1MM in incremental revenue for the Greenville Hospital System.- Maintained an average daily caseload of over 150 high-dollar accounts that exceeded $50k per patient- Assisted uninsured patients in qualifying for financial assistance programs such as Medicaid, Social Security Disability and Hospital Sponsorship.- Collaborated with team members to ensure proper follow up and completion of patient accounts. - Secured an uninsured patient’s account,totaling $500k+ with Medicaid payment. This was done through diligent communication, collaborating, and consulting with The Department of Human Services, GHS caseworkers, and key internal stakeholders- Expert in hospital systems: GE Centricity, BIPAS, DecoNet, Sovera, and Soarian.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Patient Services Representative

  • Jul 2009 - Aug 2010

  - Qualified uninsured patients for financial assistance by screening for Medicaid and Social Security Disability benefits, completing the appropriate application with patients, and educating them on the eligibility process.- Collected co-pays upon discharge of patients- Communicated regularly with social agencies such as DHHS and the Social Security Administration to discuss patient cases and to ensure the cases were being evaluated adequately and in a timely fashion.- Expert in hospital systems: STAR (Navigator), CUBS and EMSTAT