Experience

The University of Vermont Health Network

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2023 - Present

  Burlington, Vermont, United States Assisting in the management of the Pharmacy Department and in the Pharmacy Residency program.



Meenta Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Implementation Specialist

  • Mar 2022 - Oct 2022

  - Mobilized cross-functional teams to organize and streamline lab onboarding process - Responsible for 40+ clinical laboratory product launches to Meenta Marketplace - Created patient-facing sample collection instructions. Designed test workflows to guide patients from registration on the Meenta platform through sample collection, and finally to result receipt from the laboratory

• Customer Support Specialist

  • Dec 2021 - Mar 2022

  - Revamped Meenta Knowledge Base and built out article list to improve customer support and education - Aided Customer Support transition from Freshdesk to Hubspot and tracked customer satisfaction



Brigham and Women's Hospital

• Hospitals and Health Care
• 700 & Above Employee

• Medical Technologist

  • Sep 2019 - Jun 2021

  - Pulled and read positive blood cultures and stat/O.R. Gram stains, and relayed results in a timely manner to the appropriate provider - Managed high-throughput, rapid-turnaround COVID-19 PCR tests for in-house and surgical patients - Ran the MALDI TOF to identify yeast and bacteria of interest from patient cultures - Assisted new-instrument validation and process improvement to maximize sample and result throughput



Zinnia Jewelry

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Salesperson

  • May 2018 - Dec 2018