Lillian Emenogu
Store Management EDP at Macy's- Claim this Profile
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Spanish Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Bloomberg Market Concepts
Bloomberg LPJul, 2018- Oct, 2024
Experience
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Store Management EDP
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Jul 2022 - Present
Drive sales goals by identifying areas of growth and opportunity for the Handbags & Accessories, Women’s Shoes, and Kids departments; develop and execute sales and merchandising strategies Review and analyze sales results; stay up to date with product trends and industry news Utilize vendor partnerships in our Coach and Michael Kors Handbag businesses to maintain merchandising standards and drive sales in those key areas Use tools and analyze documents to forecast workload and allocate resources as needed Coach and develop teams of associates and create a customer-focused selling environment Show less
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CX Agent
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Oct 2021 - Jun 2022
Delivered excellent, tailored service and resolved customer issues via Rent the Runway channels for communication — phone, emails, and live chats while meeting quality and productivity goals Maintained knowledge of Rent the Runway products including fit, styles, and inventory Shared customer feedback with other team members and leaders in order to continuously improve and evolve the customer experience Delivered excellent, tailored service and resolved customer issues via Rent the Runway channels for communication — phone, emails, and live chats while meeting quality and productivity goals Maintained knowledge of Rent the Runway products including fit, styles, and inventory Shared customer feedback with other team members and leaders in order to continuously improve and evolve the customer experience
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Marketing Coordinator
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Nov 2020 - Jan 2022
Conduct research on the current state of the black art market including the impacts of covid-19 Provide support to founders in client meetings, taking organized and detailed meeting notes; conduct client outreach Conduct quality assurance (QA) of bi-weekly newsletter using attention to detail to track errors, communicate work in progress, and prepare QA tests to support its release Compiled analytics for the Future is Built project highlighting black entrepreneurs in Atlanta and Chicago Show less
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The St. Louis American
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Greater St. Louis
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Editorial Intern
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Aug 2020 - Dec 2020
Interviewed impactful leaders, entrepreneurs, and change-makers to highlight the work of their achievements and contributions to the St. Louis community Interviewed impactful leaders, entrepreneurs, and change-makers to highlight the work of their achievements and contributions to the St. Louis community
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Program Coordinator
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Apr 2020 - Aug 2020
Developed and spearheaded a free, 5-week virtual summer arts program that included 7 different arts disciplines for 30+ camp participants ranging from ages 6-17, adapting an in-person model to meet the challenges brought on by Covid-19 Created and managed the program budget which was approved for a $20,000 matching grant from the National Endowment for the Arts Provided daily Tech support to students and parents, maintained the official program calendar and supported all back-end operations Show less
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Conway Center for Innovation and Entreprenuership
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Northampton, MA
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Intern
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Sep 2018 - Mar 2020
Stayed well-informed about Conway Center resources and events to promote to students on campus; established channels to engage in dialogue, receive feedback, and address concerns Recorded and analyzed feedback data to identify key trends in Conway Center engagement; based on findings, designed and pitched outreach recommendations to the Conway Center Directors for implementation in Spring 2020 Previously supported the Administrative Assistant with updating the CIEC budget, managing events, and performing general office functions Show less
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The Metropolitan Museum of Art
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Greater New York City Area
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Finance Intern
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Jun 2019 - Aug 2019
Consolidated and streamlined access to capital appropriations documents for the Fixed Asset Account; reconciled appropriations and located missing values Assisted the Portfolio Manager in revising a slide deck to receive a bond credit rating from Moody’s Investor Services Accelerated the museum’s financial reporting process by rolling forward the audited financial statements in Excel Consolidated and streamlined access to capital appropriations documents for the Fixed Asset Account; reconciled appropriations and located missing values Assisted the Portfolio Manager in revising a slide deck to receive a bond credit rating from Moody’s Investor Services Accelerated the museum’s financial reporting process by rolling forward the audited financial statements in Excel
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Indego Africa
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Long Island City, NY
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Finance & Social Impact Intern
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Jun 2019 - Aug 2019
Generated Purchase Order Report from Salesforce data and tallied and forecasted earnings of 28 artisan co-ops Expanded the scope of the Shopify sales and social media analytics report for Q2 2019 to include key metrics such as year-over-year revenue changes, return on ad spending, and top traffic referrer sales Reviewed and organized responses to the social impact questionnaire collected through Survey Monkey; researched best practices in impact reporting and outside data to tell a story of Indego’s performance for the annual report Show less
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Phonathon
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Northampton, MA
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Student Caller
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Jan 2017 - Mar 2018
Cold-called Alumnae to encourage donations of up to $1,000 to Smith College initiatives such as financial aid, study abroad, sustainability and research Updated contact information to keep data current in the Alumnae online directory Cold-called Alumnae to encourage donations of up to $1,000 to Smith College initiatives such as financial aid, study abroad, sustainability and research Updated contact information to keep data current in the Alumnae online directory
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Smith College School for Social Work
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Northampton, MA
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Summer Student Assistant, Office of the Dean
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May 2016 - Jul 2016
Worked closely with the Administrative and Executive Assistant to support the Office of the Dean, executed student orientation and the annual Anti-Racism lecture Supported the Office of Academic Affairs twice weekly with tasks related to student and adjunct faculty needs Demonstrated leadership as a facilitator for over 10+ faculty participating in the Associate Dean's Critical Conversations research project Worked closely with the Administrative and Executive Assistant to support the Office of the Dean, executed student orientation and the annual Anti-Racism lecture Supported the Office of Academic Affairs twice weekly with tasks related to student and adjunct faculty needs Demonstrated leadership as a facilitator for over 10+ faculty participating in the Associate Dean's Critical Conversations research project
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Education
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2015 - 2020
Smith College
Bachelor's degree, Economics -
2011 - 2015
Montclair High School
Community
