Experience

Explorica

• Tour Leader

  • Jan 2020 - Present

  Due to COVID we can't work right now. -To ensure the tour is well organised and run to a timetable that allows all the sights on the itinerary to be visited -To book or confirm all meals and accommodation required by the company -Providing clients with a detailed programme for the day every morning and/or evening -Proactive planning for days ahead and upcoming tours -Reconfirming hotels and suppliers before arrival -Provide expert, informative commentaries on countries, cities and sights visited -Stimulate the social aspect of the tour by organising activities and competitions etc -Encourage groups to mingle wherever possible Show less



University of Birmingham Main Library

• Birmingham, United Kingdom

• Collections Support Assitant

  • Jan 2017 - Aug 2021

  -Creating and reviewing Resource Lists -Purchasing e-books via supplier -Liaising with academics regarding their resource lists -Using special library systems, making amendments to item records -Identifying possible inaccuracies on the catalogue -Undertaking clerical tasks (e.g. updating/creating Excel spreadsheets or Access forms) -Providing directional information to colleagues in relation to the collections, resolve problems -Updating holding records -Processing donated items (this includes checking if items are duplicates, downloading records to ALMA) -Sorting and re-shelving material -Retrieving items from shelves and searching for missing items -Undertaking routine tasks relating to stock management -Conducting accurate measurements and counts of stock -Printing out and affixing new spine labels -Scanning materials -Unpacking, sorting and labelling incoming library materials Show less



Modality Partnership

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• • Jul 2016 - Dec 2016

  -Registering patients according to established protocols-Assisting patients to complete all necessary forms and documentation including medical insurance-Ensuring patient information is accurate including billing information-Informing patients of medical office procedures and policy-Maintaining and manage patient records-Moving patients through appointments as scheduled-Answering incoming calls and deal with inquiries-Transferring calls as required-Scheduling patient appointments-Collecting co-pays and payments-Reporting statistics as required-Scheduling hospital admissions, tests, scans and outside appointments for patients-Obtaining external medical reports as required by medical professionals-Responding and comply to requests for information-Dealing with incoming and outgoing post-Completing other clerical duties as assigned-Maintaining stock of forms and office supplies-Ensuring reception area is well maintained, neat and clean-Safeguarding patient privacy and confidentiality Show less

• • May 2016 - Jul 2016

  -Booking same day appointment for the patients-Giving information to the patients about their medications and upcoming appointments-Reminder calls-Arranging emergency call-backs with the doctors or call 999 for patients-Giving information to clinicians about our patient

• • Oct 2015 - May 2016

  -Archiving medical records-Scanning documents onto the system-Any other duties required to ensure the smooth running of the work-Ensure tasks are complete within agreed timescales