Guest Operations Manager

• May 2021 - Present

Guest Services Supervisor

• Jun 2017 - May 2021

As an Operations Supervisor/Guest Services Supervisor and Duty Manager I spend my days in a customer facing environment, managing a diverse and talented team of both front office, and food and beverage department, while working closely with the back of house staff. As Duty Manager I am the first point of call to both team members and guests when it comes to problem solving and questions.

Catering Assistant

• Feb 2014 - Jun 2017

Being part of the Catering team at University means two different roles. - Working on Campus in Cafés on an every day basis (serving customers, handling money, making hot drinks/sandwiches/salads, doing dishes and cleaning). - Cater on events, for example Open Days (setting up, waiting on tables, cleaning, waitressing). Being part of the Catering team at University means two different roles. - Working on Campus in Cafés on an every day basis (serving customers, handling money, making hot drinks/sandwiches/salads, doing dishes and cleaning). - Cater on events, for example Open Days (setting up, waiting on tables, cleaning, waitressing).

Bar Supervisor

• Apr 2015 - Apr 2017

After a year of working as a Bar Staff at the University of Plymouth Students Union, I was promoted to Bar Supervisor. As a Team Leader I am to be the prime example for my team, regarding not only my work ethic and method, but my appearance and my attitude towards the company and the customers as well. As a Supervisor I find it important that my team members can turn to me with their enquiries. I am to be the Supervisor who works alongside her team and is there to assist the others.Besides looking after the Bar Staff, my duties include managing the cash on the bars, line cleaning, changing barrels, and generally keeping an eye on the bar and the stock.Working for a longer time in venue that sells alcohol and my role requires handling cash, I feel that I gained more responsibility and my situation judging skills have improved. Show less

Bar Staff

• Mar 2014 - Apr 2015

Food and Beverage Assistant

• Feb 2016 - Aug 2016

Front Desk Receptionist

• Jun 2015 - Feb 2016