Experience

Allergy Companions
• United Kingdom
• Information Services
• 1 - 100 Employee
• Director

  • May 2021 - Present


Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Client Lifecycle Management

  • Jul 2019 - Oct 2022

• Global Vendor Management

  • Jul 2018 - Jul 2019

  I am currently responsible for managing a number of global vendors in the end user space.

• Service Governance Engagement Manager and Programme Manager

  • Nov 2014 - Jul 2018

  During my time in this role, I managed a number of global contracts with hardware manufacturers and resellers. My involvement in this area inspired me to design a global supply chain service that would operate constistently across all regions, to enable financial and operational efficiency. I led this program from its inception phase, during the bidding process, the contractual negotiation phase, all the way through to its global implementation, influencing and working with colleagues at all levels of the organisation. Show less



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Service Delivery Lead

  • Mar 2013 - Dec 2014

  I worked as a Service Delivery Lead for one of the top 30 FTSE 100 companies.Key responsibilities included:• Incident Management • Performance Management • Financial Forecasting and Management• Business and Service Continuity Management • Risk Management • PMO Team Management • Transition Management

• Application Outsourcing Communications Lead

  • 2012 - May 2013

  I was responsible for leading and delivering all communications across Application Outsourcing, in line with the Company’s Communication and Business Strategy. Application Outsourcing represents one of the strategic offerings of Capgemini and is comprised of over 800 employees in the U.K. I drove all communications within the business and externally, when appropriate. I gained experience in organising successful Sales events, Leadership away days, and briefing events, with the focus on achieving better Sales results, outlining the Company’s Strategy and updating employees on key achievements and financial performance.I managed a small team of people, who were responsible for delivering key messages face-to-face across the U.K., when normal communication channels were not appropriate, and for maintaining the Intranet pages. Show less

• Sales Project Manager

  • Mar 2012 - Mar 2013

  I worked as a Sales Project Manager for a large central government account within Capgemini. This was a high-pressure environment with challenging client demands and escalations.I was responsible for writing business proposals for future projects and services and I was accountable for translating and clarifying the client’s requirements accurately, ensuring that commercial and technical risks were clearly understood, and that Capgemini was able to generate revenue.This role required me to forge productive and constructive relationships with clients, Third party suppliers and subject-matter experts within Capgemini. Show less

• Bid Support

  • Feb 2012 - Mar 2012

  I joined one of the bid teams in the lead up to a formal Invitation to Tender.During my short time in this role, I generated and completed a focussed piece of work, investigating the options for the potential location of the new service, including TUPE implications and the practical delivery of the service based on the skills held in different locations. I completed a pack that presented the pros & cons in a clear way and made some recommendations based upon facts that I had gathered. Show less

• Junior Service Delivery Manager

  • Jan 2010 - Feb 2012

  I worked for a client in the Further Education sector as a Junior Service Delivery Manager. During my time in the role, I managed the client’s printing service, Service Communications, and Continual Service Improvement.Within Continuous Service Improvement, I drove various activities, including the creation of an online Service Request Catalogue and improvement of Customer Satisfaction. I led an improvement initiative over a period of 6 months, which took the average satisfaction levels of 90% to a steady 95%, which exceeded the market average of 82.57% when compared to other companies in the same industry. Show less

• Outsourcing Graduate Academy Programme

  • Sep 2008 - Jan 2010

  During my time on the Graduate Programme, I worked on a number of assignments, including:IT StrategyStakeholder Analysis and Mapping Third Party Suppliers Health-Check



IAMCO

• Airlines and Aviation
• 1 - 100 Employee

• Associate Consultant

  • May 2008 - Jun 2008

  Short-term assignment to analyse the drop in sales experienced by an established supplier to the printing market. This assignment involved analysing and researching changes in the printing industry, such as consumer trends, new printing devices and overseas competitors, to then be able to present a view of what was affecting the client’s sales. Short-term assignment to analyse the drop in sales experienced by an established supplier to the printing market. This assignment involved analysing and researching changes in the printing industry, such as consumer trends, new printing devices and overseas competitors, to then be able to present a view of what was affecting the client’s sales.