Experience

Chili Labs

• Latvia
• Software Development
• 1 - 100 Employee

• Office manager

  • Jul 2021 - Present



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Support Representative

  • Sep 2020 - Jul 2021

  Samsung Baltics team -Assist / advise other agents during consultation with the client. -Check the quality of advice provided by other agents. Monitor the quality of team work. -Order and send parts to customers by courier. -Serve customers by telephone, e-mail, providing information about products and services and solving -problems with products and services. -Solve product or service problems by clarifying customer complaints, determining the cause of problems, selecting and explaining the best solution to solve problems, and taking additional steps to ensure a solution. -Advise clients on a problem associated with risk, register warranty repair, escalate to specialists. Show less



SIA Mr. Fox

• Латвия

• Barista

  • Nov 2016 - Mar 2020

  -Guest service - accepting orders, communicating -Attentive attitude towards each customer -Maintaining order in the hall -Professional coffee making -Work with R-keeper -Completing documentation (cash register log, waybill log, etc.) -Opening and closing of the restaurant -Guest service - accepting orders, communicating -Attentive attitude towards each customer -Maintaining order in the hall -Professional coffee making -Work with R-keeper -Completing documentation (cash register log, waybill log, etc.) -Opening and closing of the restaurant