Hospitality Operations Inspector

• May 2021 - Present

• Contractor job, Russian and CIS hotels • Inspect quality of job performances of all the hotel departments• Give recommendations and tools to the Founder and GM for increasing hotel sales in long-term vision• Take meticulous notes about everything from food quality, facilities to customer service and cleanliness, ultimately presenting a report and a detailed text, that document overall experience, score hotel performance and present recommendations for improvement in sales and service

Operations Manager

• Jun 2019 - May 2021

• Identify and manage operational risks • Develop and execute strategic, sales and marketing plans to achieve desired revenue goals• Coordinate internal and external resources, timetables, budgets • Align IT infrastructure with current and future business requirements and strategic goals • Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies • Develop department policies, process and procedures documentation and provide internal training to department and impacted end users

Head of Sales and Business Development

• Jul 2017 - May 2019

• Reporting to the founders• Identify and drive new deals and deal structures with Eastern European and CIS suppliers, clients, partners, that evaluate the company vision and optimize both Icelandic and Global opportunities• Source for new suppliers, negotiation of terms, visit foreign factories, manage and schedule logistics and transport, perform according to the International Business Ethics • Deal with suppliers of prefabricated and modular houses, building materials and other resources, including human resources, invitation and accommodation of foreign workers in Iceland, with focus on Eastern Europe and CIS countries

Operations Manager

• Jun 2012 - Jun 2017

• Reporting to the founder• Coordinate company activities in all dimensions: Catering: obtain presidential protocol / dignitary meals in Kremlin, Moscow, birthdays of the President of Russia, $3 billion contract with Ministry of Defense, $1 billion yearly government contracts for school catering. Real estate: «Northern Versailles» construction projects in St. Petersburg; Trezzini Palace Hotel and ski resorts. 20 Restaurants. 2 food factories• Recruit, interview local and foreign employees, manage staff levels, wages, hours• Review and approve all operational invoices and ensure they are submitted for payment• Analyze and improve organizational process and workflow, employee and space requirements, equipment layout, implement changes• Forecast requirements, initiate corrective actions• Interact with appropriate departments to monitor assignment progress and follow-up to ensure, that processes are completed in a timely manner

Operations Manager

• Apr 2009 - Jun 2012

December 2010 - June 2012: Operations Manager, Hotel Staybridge Suites St. Petersburg• As part of sales initiative, develop highly profitable pricing policies, which are currently widely used in Staybridge Suites Hotel • Sign up contracts and deals with new corporate clients for shirt and long-term stays, negotiate prolongation of the contracts, handle leisure interactions with client• Manage hotel daily operations ensuring, that brand and industry standards are met• Resolution of conflict situations through interpersonal skills and dynamic background of independent problem solving• Focus on continuous improvement, synchronizing reservations, housekeeping, engineering and IT departments job performances• Recruit employees and supervise staffing levels to make sure guest service, operational needs and financial objectives are met and exceeded• Assist General Manager with daily operations and dutiesNovember 2009 - December 2010: Night Operations Manager, Holiday Inn St. Petersburg Moskovskye Vorota• Responsible for night operations of all hotel departments, having 35 employees under my direct supervision• Execute cross-functional sales duties• Develop specific goals and plans to prioritize, organize and accomplish night shift work• Carry out night audit procedureApril 2009 - November 2009: Night Front Office Clerk, Holiday Inn St. Petersburg Moskovskye Vorota

Front Office Clerk

• Aug 2008 - Feb 2009

Financial Manager

• Apr 2006 - Oct 2007

Assistant Coordinator for Administration

• May 2004 - Aug 2005