Operationals Manager

• Jun 2023 - Present

Business Owner

• Apr 2021 - Present

Opened my own coffee shop on the Azov coast in April 2021. After the end of the summer season planned to open a coffee place in Kyiv Opened my own coffee shop on the Azov coast in April 2021. After the end of the summer season planned to open a coffee place in Kyiv

Преподаватель

• Aug 2020 - Present

Сonducting practical classes for students ( hotel business) Сonducting practical classes for students ( hotel business)

Consultante

• Jun 2019 - Present

Automatization of the reservations process Channel manager setup Staff training PMS setup Automatization of the reservations process Channel manager setup Staff training PMS setup

Project Manager Contract

• Feb 2018 - Apr 2021

Training and supervising staff Managing budgets Maintaining statistical and financial records Planning events Managing reservations process Handling customer complaints and queries. Work on customer experience Work on promotions and marketing strategy Training and supervising staff Managing budgets Maintaining statistical and financial records Planning events Managing reservations process Handling customer complaints and queries. Work on customer experience Work on promotions and marketing strategy

Manager Revenue Management

• Aug 2020 - Feb 2021

Управление проектами

• Aug 2019 - Nov 2019

Pre-Opening manager at first capsule hotel in Ukraine Pre-Opening manager at first capsule hotel in Ukraine

Director Sales Department

• Sep 2018 - Aug 2019

Sales Director and Lecturer at private school of hotel business Sales Director and Lecturer at private school of hotel business

Assistant Reservations Manager

• Mar 2015 - Jan 2018

As a Reservations team leader, was responsible for: - Supervising the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate’s performance. - Maintaining all elements of the reservations system to ensure information is accurate and up-to-date. - Maximizing room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set. - That all special requests are handled in an efficient and timely manner. - Ability to use all PMS systems to the fullest extent to retrieve necessary information online. - Assisting with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales leads. - Maximizing guest satisfaction and revenues by promoting wineries, facilities and group services. - Maintaining a positive, open dialogue with all team members and vendors. - Answering incoming calls. - Communication/coordination of property maintenance requests. - Working as a Revenue Manager when needed. Show less

Guest Service Agent

• Jul 2014 - Aug 2014

Deputy Executive Director

• Jun 2011 - Mar 2013

Work with medical center documents Represent medical centre in public Sign contracts with insurance companies and organize communication between enterprises Recruiting staff Correcting work of medical centre after an audit Work with medical center documents Represent medical centre in public Sign contracts with insurance companies and organize communication between enterprises Recruiting staff Correcting work of medical centre after an audit