Experience

Century Insurance Agency
• United States
• Insurance
• 1 - 100 Employee
• Commercial Customer Service Representative

  • Mar 2018 - Present


National General Insurance

• Accounting

• Claims Service Representative

  • Jul 2016 - Mar 2018

  Initial loss taking and claim set up by recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss, selling company programs, validation claims assignment, using judgment and initiative to determine what additional service or assistance is warranted under the particular call and transferring the caller to the appropriate claim representative and/or work group. Responsible for handling new loss reports ranging from severe human trauma to minor accidents/incidents. Show less


Bankers Life
• United States
• Insurance
• 700 & Above Employee
• Medicare and Life Insurance Specialist

  • Sep 2015 - Jul 2016


Alliance United Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Quality Assurance/Underwriting

  • Jan 2012 - Sep 2015

  Assist in creating procedure manual and training material for new hires. Test new rate revisions, recommendation of system enhancements and suggest improvement on current processes. Mentor and train underwriters. Manage and monitor workflow from off shore team. Review and analyze agency and book performance; recommend/implement action plans to enhance productivity and quality of business written. Perform other duties as assigned.

• Underwriter

  • Jul 2011 - Jan 2012

  Evaluate, classify, and rate each risk to determine acceptability, coverage, and pricing. Assisted brokers in rating, issuing policies from FSC/Turbo Rater and provide understanding of company guidelines.

• Lead Customer Service Representative

  • Jan 2009 - Jul 2011

  Provide leadership and direction to a team of 5 to 10 wide-ranging experienced level Customer Service Reps. Assisted in answering a high volume of overflow calls, provide on-going performance feedback and training of all staff, real-time monitoring of phone calls to promote quality customer service, resolve escalated customer service issues, and performed other duties as assigned.

• Customer Service Representative

  • Jul 2007 - Jan 2009

  Assisted brokers in providing the best service possible to our mutual insureds. Provided superior customer service in our fast paced, high volume call center from brokers and insureds. Handled a large volume of customer and broker inquiries regarding current policy status, payment history and taking payments as well as reviewing and processing change request via phone, fax or online.



Low cost auto insurance

• United States
• Insurance

• Customer Service Representative

  • Jul 2002 - Jul 2007

  Provided superior customer service in our fast paced, high volume call center from insureds. Handled a large volume of customer inquiries regarding current policy status, payment history and taking payments as well as reviewing and processing change request in person, via phone, fax or online. Verify balance and daily reports of receipts for cash drawers. Cross selling and retention of current customers. Provided superior customer service in our fast paced, high volume call center from insureds. Handled a large volume of customer inquiries regarding current policy status, payment history and taking payments as well as reviewing and processing change request in person, via phone, fax or online. Verify balance and daily reports of receipts for cash drawers. Cross selling and retention of current customers.