Experience

ISM SPA - Innovative Spa Management

• United States
• Hospitality
• 1 - 100 Employee

• Regional Spa Operations Director

  • Jun 2022 - Present

• Director of Spa

  • Dec 2021 - Jun 2022


The Red Door by Elizabeth Arden
• United States
• Wellness and Fitness Services
• 100 - 200 Employee
• General Manager

  • Mar 2018 - Mar 2020


Freelancer

• Software Development
• 1 - 100 Employee

• Senior Management Consultant

  • Aug 2015 - Aug 2018

  • Market Analysis, Site Analysis & Financial Feasibility • Concept Development & Facility Programming in conjunction with the design team • Architecture & Interior Design Review; Value Engineering • Equipment and Supplies Specification • Vendor Recommendations, Selection, Negotiations • Spa Menu of Services & Programming • Business Operations Planning & Development • Retail Product Development & Merchandising • Financial Forecasts & Analysis • Staff Development & Training • Compensation Strategies & Policies • Strategic Marketing and Branding Programs • Management & Staff Recruitment, Interviews, Selection • Management & Staff Training • Formulation and monitoring of a Pre-opening Critical Path • Pre-opening Onsite Assistance • Post-opening Audits of Management/Staff, Customer Service, Facility, and Financial Performance Show less



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Spa & Recreation Director/ HOD

  • Mar 2012 - Jul 2015

  Pre-opening spa & recreation manager Hilton Doha Opening of the first concept of eforea spa in the middle east Conduct daily walk through of the spa and club operation to ensure cleanliness, maintenance, and conservation of facility and maintenance of equipment Prepare budgets, forecasts and financial analysis Practice due diligence with the profit/loss of each of the revenue generating area managed Maximize revenue by monitoring daily revenue and managers reports to keep within Budgetary projections Work with managers/supervisor's to create revenue goals. Assist accounting with resolution of monthly membership and guest billing concerns. Oversee entire Spa staff. Maintain effective relations with all resort departments Work with departments such as group sales, reservations and retail to increase resort capital ratio Assimilate into the Hilton Worldwide culture through understanding, supporting and participating in all elements of the Hilton Values. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Work closely to establish strong links with the Spa Suppliers. Establish effective communication practices and channels. Identify training and development needs for the spa team to add value to the business and to develop team member potential Reach out and work closely with the spa members and enhance the overall membership component Show less



Dr Burgener Switzerland

• Switzerland
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior spa consultant / Regional operational manager

  • May 2009 - Feb 2012

  •Overseeing the management and development of Dr Burgener current Spas •Assisting and advising when establishing a new spa operated by the company at all levels such as operations, recruiting, branding and concept. •Developing Spa’s Marketing Strategy and ensure a consistent image is being portrayed. •Controlling ongoing service and product margin analysis to ensure profitability. •Implementing ongoing skills training to ensure service standards are being upheld as per Dr Burgener Standard •Performing Quality control to all Dr. Burgener Centers and Spas in the Middle east to ensure that the customer needs are met in best possible way •Soliciting new investors and maintain relationship with current clients in the Middle East and Africa Supporting Regional Management in miscellaneous functions such as annual budget, branding, market surveys and business strategies. •Managing two spas ran by the company, Aishti and Le Royal Hotel Dbayeh-Lebanon Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Spa Manager

  • Oct 2008 - Apr 2009

  •Managing ,Recruiting & Training Spa employees In addition to Cross training in the hotel Events department •Developing Marketing Plan and Create ongoing in-house promotions and activities to stimulate sales, staff and customers. •Implementing opportunities for managing operational costs and increasing the revenue. •Creating and Implementing new techniques in the spa •Maintaining relationship with customers & suppliers •Ensuring proper implementation of Security & Safety standard in addition to Cleanliness & hygiene as per ministry of health law •Managing a team of 21 members Show less


W Hotels
• Hospitality
• 700 & Above Employee
• Assistant Spa Director

  • Mar 2007 - Sep 2008

MOVENPICK HOTELS AND RESORTS
• Technology, Information and Internet
• 1 - 100 Employee
• Departmental trainer

  • Jul 2002 - Feb 2007