Experience

Old Mutual iWYZE

• South Africa
• Insurance
• 200 - 300 Employee

• Work Force Planner

  • Sep 2017 - Present

• Financial Advisor

  • Apr 2015 - Present



Regent Insurance

• South Africa
• Insurance
• 200 - 300 Employee

• Policy Admin Technician

  • Oct 2014 - Dec 2014

  • Processing of new business • Cancellation of policies • Calculating refund amounts and processing • Ensure service levels are met • Excellent client service skills to handle queries and complaints • Assisting clients with queries • Doing endorsements / policy amendments • Ensuring all company policies and procedures are adhered to • Processing of new business • Cancellation of policies • Calculating refund amounts and processing • Ensure service levels are met • Excellent client service skills to handle queries and complaints • Assisting clients with queries • Doing endorsements / policy amendments • Ensuring all company policies and procedures are adhered to



Standard Bank South Africa

• 5 Simmonds,Johannesburg

• Learner Business Analyst

  • May 2013 - Aug 2013

  •Creating and maintaining business models for a Business Portfolio making use of the BML W5 tool •Applying key quality standards as set out by Standard Bank •Generating reports as requested per project and client •Participating and involved in facilitated co-formulation work sessions with relevant stakeholders and client. •Collect and analyze and store information for Subject Matter Expects •Critically evaluated information gathered from multiple sources •Reconciled conflicts decomposed high-level information into detail •Pro-actively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed. Show less



Mutual & Federal

• President Street, Johannesburg

• Broker Service Consultant

  • Feb 2009 - Feb 2013

  •Service and promote Mutual and Federal products and services to the broker. •Maintain and exceed minimum targets •Maintain and exceed broker and business expectations •Adhere and maintain underwriting guidelines and processes to minimize claims losses •Continually improve turn around times •Maintain professional and business culture with brokers •Respond timorously to broker requests via BPM •Ensure adherence to SLA’s and call center service levels •Improve product and system knowledge to enable deliverance of excellent service •Adhere to schedule times •Adhere to compliance, sales underwriting guidelines systems and procedures in the Call Centre •Assisting brokers with MFonline system and queries •Working in a call center environment making inbound & outbound calls •Telephonically take customer through the service process •Finalize calls at point of contact, where possible •Deal with all customers in a professional manner in strict accordance with Mutual & Federal values and standards •Align own behavior with the organization culture and values •Share and transfer product, process and systems knowledge to colleagues •Ensure achievement of own performance objectives •Actively share information with other team members regarding successes, issues, trends and ideas Show less