Experience

soona

• United States
• Media Production
• 100 - 200 Employee

• customer enthusiast

  • Sep 2021 - Present



Franklin & Marshall College

• United States
• Higher Education
• 700 & Above Employee

• Italian Department Tutor

  • Sep 2019 - May 2021

  • Help students with Italian language comprehension, grammar, and understanding, assist with homework assignments, and aid students in broadening their knowledge of the language

• Office Assistant

  • Sep 2017 - May 2021

  • Addressed student inquiries, greeted visitors, and completed office tasks assigned by the office manager to ensure the proper functioning of the department• Updated the department website and bulletin board with relevant information and resources

• Creativity, Innovation and Design Summer Program Collaborator

  • Jun 2020 - Aug 2020

  • Applied Design Thinking to ideate solutions for real-world problems, both on campus and on a national level; engaged in continuous collaboration both within a cohort of 15 as well as smaller project based groups• Conducted research and interviews to gather information and design person-centered solutions; key projects focused on COVID-19, renewable energy, accessibility of technology services • Presented recommendations to campus administration; efforts resulted in development of an incubator program for students to pitch and implement ideas for campus and community projects



Noble Chiropractic Clinic

• Front Desk Receptionist

  • Dec 2018 - Jan 2021

  • Oversaw customer services and management of the front desk • Handled insurance, collected copayments, answered the phone and scheduled appointments • Oversaw customer services and management of the front desk • Handled insurance, collected copayments, answered the phone and scheduled appointments



Context Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Italy, Greece, and Turkey Guide Management Intern

  • Jan 2020 - May 2020

  • Adapted to a diverse work environment and cultural context in which I oversaw guide profiles and documents, updated company files, organized archives, created potential itineraries and collected destination/venue information • Adapted to a diverse work environment and cultural context in which I oversaw guide profiles and documents, updated company files, organized archives, created potential itineraries and collected destination/venue information



Concordia Language Villages

• Education Administration Programs
• 100 - 200 Employee

• Camp Counselor, Waterfront Manager

  • Jun 2018 - Aug 2019

  • Ensured camper safety, leading various workshops and camp-wide activities, and creating lesson plans that follow language curriculum for Lago del Bosco (Italian Village)• Exuded energy and enthusiasm in order to create a fun and inclusive environment • Spoke only Italian with campers to ensure full immersion and foster language learning• Promoted to manage the waterfront, lead the lifeguard staff, organize trainings and emergency protocol during second summer • Ensured camper safety, leading various workshops and camp-wide activities, and creating lesson plans that follow language curriculum for Lago del Bosco (Italian Village)• Exuded energy and enthusiasm in order to create a fun and inclusive environment • Spoke only Italian with campers to ensure full immersion and foster language learning• Promoted to manage the waterfront, lead the lifeguard staff, organize trainings and emergency protocol during second summer



Barnes & Noble College

• United States
• Retail
• 700 & Above Employee

• Bookseller and Customer Service

  • Sep 2017 - May 2019

  • Responsible for check out and customer service• Restocked merchandise, fulfilled textbook orders, received book shipments and took inventory • Responsible for check out and customer service• Restocked merchandise, fulfilled textbook orders, received book shipments and took inventory



Prima Theatre

• United States
• Performing Arts
• 1 - 100 Employee

• Patron Services and Donor Engagement Intern

  • Jan 2019 - Apr 2019

  • Managed Salesforce database, oversaw donor and patron files, corresponded with donors to promote fundraising efforts, and conducted surveys, organizing and analyzing results to improve patron experience.• Acted as a liaison for patron and donor correspondence and inquiries, managed box office and ticket sales, assisted patrons before and after performances, answered questions, and encouraged patron/donor support.• Created promotional documents, designed simple graphics, and conducted promotional calling and marketing