Experience

DCL Corporation

• Canada
• Chemical Manufacturing
• 100 - 200 Employee

• Customer Service Transition Manager

  • Sep 2019 - Present



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Sales and Customer Manager

  • Jun 2017 - Sep 2019

  - Working closely with customers to provide efficient sales results, comprehensive service; establishing and maintaining solid relationships - Business growth and development with new and existing customers - Working on entire Order-to-Cash cycle - Providing forecasts, periodic sales reports, identifying sales leads and opportunities, relevant analysis of opportunity and information - Collaborating with production, supply chain, marketing, TS&D and finance departments - Working closely with customers to provide efficient sales results, comprehensive service; establishing and maintaining solid relationships - Business growth and development with new and existing customers - Working on entire Order-to-Cash cycle - Providing forecasts, periodic sales reports, identifying sales leads and opportunities, relevant analysis of opportunity and information - Collaborating with production, supply chain, marketing, TS&D and finance departments



Avantor Performance Materials Poland S.A.

• Gliwice, Silesian District, Poland

• Director of Customer Service

  • Aug 2016 - May 2017

  - Consultance, leading projects - Executing business operational stability, implementing business strategy - Setting strategic goals, working on KPIs - Managing relationship and collaboration with internal and external customers - Proposing efficient customer service standards, collaborating with supply chain, production, sales, marketing, TS&D and finance departments - People management, development - Consultance, leading projects - Executing business operational stability, implementing business strategy - Setting strategic goals, working on KPIs - Managing relationship and collaboration with internal and external customers - Proposing efficient customer service standards, collaborating with supply chain, production, sales, marketing, TS&D and finance departments - People management, development



Dow

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Dow Industrial Solutions (DIS) Business Customer Service Manager Eastern Europe and Middle East

  • Dec 2014 - Jul 2016

  Setting goals and DIS Business strategy and MI Plan implementationSupporting Industrial Solutions business growth by providing CS operational excellence, leading projects, analysis and implementing Value Added Activities projects DIS Team management (Warsaw, Budapest, Moscow, Istanbul, Dubai)

• Customer Service Manager Central Eastern Europe at Dow Chemical

  • Jan 2007 - Jul 2016

  -People Leadership: Customer Service Representatives, Receivable Specialists, Desk Sellers, Account Managers-Executing business and service operational stability: Basic Chemicals, Performance Materials and Advanced Materials-Business, functional and geographical strategy execution-Leading business and cross-function projects-Working on operational, improvement and business sales opportunities-Audit compliance-Building East Europe Growth Region team identity and supporting business growth•Honored with Dow Genesis Award for Excellence in People Development founded by the Executive Leadership Committee, the Dow Chemical Company, Midland, Michigan•Nominated to represent Dow Chemical Company in the Olympic Torch Relay in London 2012 as one of top 10 People Leaders in Dow.

• Dow Poland Country Leadership Member

  • Jan 2007 - Jul 2016

  Sales and financial results analysis and forecastingRecruitment and Human Resource analysis

• Dow Construction Chemicals Manager Europe, Middle East, Africa

  • Jan 2010 - Mar 2015

  Business strategy implementationValue Added Activities projects in Europe, Middle East and AfricaCreating Construction Chemicals business growth

• Dow Turkey Country Leadership Member at Dow Chemical

  • Feb 2011 - Nov 2011

  Sales and financial results analysis, business projects,Establishing and running Customer Service Team in Istanbul in 2011

• Customer Service Manager Istanbul

  • Jan 2011 - Nov 2011

  Establishing a Customer Service team in Istanbul Supporting business growth Managing a job of 38 Customer Service Representatives, Desk Sellers and Receivable Specialists in 7 locations of Eastern Europe Growth Region (Istanbul, Warsaw, Prague, Budapest, Bucharest, Zagreb and Athens)