Liliana Borges
Project Manager at Point 6 Design Ltd- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
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Spanish Elementary proficiency
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Bio
Fabrizio Albanese
Since Liliana joined the company, she showed a remarkable level of professionalism and great positive attitude, that allowed her to quickly progress within the ECCC project. I had the privilege to support Liliana in all her duties related to quality, and she always demonstrated to be a great person to work with, skilful and focused on her priorities but still maintaining always a friendly and approachable attitude for anyone working with her. Thanks Liliana, has been a pleasure to work with you!
Diego Palacios Ramallo
Liliana directly reports to me in her capacity as Team Leader for Portugal, Italy, Spain and Greece. Despite managing different teams she is able to cope with her many tasks, and she achieved a great improvement when she assumed her current responsibilities as the Portuguese team was underperforming. She corrected several negative trends and subsequently got the team back on track. She´s a positive thinker, and her attitude sets a good example. She´s punctual, reliable and has a good vision of our business.
Fabrizio Albanese
Since Liliana joined the company, she showed a remarkable level of professionalism and great positive attitude, that allowed her to quickly progress within the ECCC project. I had the privilege to support Liliana in all her duties related to quality, and she always demonstrated to be a great person to work with, skilful and focused on her priorities but still maintaining always a friendly and approachable attitude for anyone working with her. Thanks Liliana, has been a pleasure to work with you!
Diego Palacios Ramallo
Liliana directly reports to me in her capacity as Team Leader for Portugal, Italy, Spain and Greece. Despite managing different teams she is able to cope with her many tasks, and she achieved a great improvement when she assumed her current responsibilities as the Portuguese team was underperforming. She corrected several negative trends and subsequently got the team back on track. She´s a positive thinker, and her attitude sets a good example. She´s punctual, reliable and has a good vision of our business.
Fabrizio Albanese
Since Liliana joined the company, she showed a remarkable level of professionalism and great positive attitude, that allowed her to quickly progress within the ECCC project. I had the privilege to support Liliana in all her duties related to quality, and she always demonstrated to be a great person to work with, skilful and focused on her priorities but still maintaining always a friendly and approachable attitude for anyone working with her. Thanks Liliana, has been a pleasure to work with you!
Diego Palacios Ramallo
Liliana directly reports to me in her capacity as Team Leader for Portugal, Italy, Spain and Greece. Despite managing different teams she is able to cope with her many tasks, and she achieved a great improvement when she assumed her current responsibilities as the Portuguese team was underperforming. She corrected several negative trends and subsequently got the team back on track. She´s a positive thinker, and her attitude sets a good example. She´s punctual, reliable and has a good vision of our business.
Fabrizio Albanese
Since Liliana joined the company, she showed a remarkable level of professionalism and great positive attitude, that allowed her to quickly progress within the ECCC project. I had the privilege to support Liliana in all her duties related to quality, and she always demonstrated to be a great person to work with, skilful and focused on her priorities but still maintaining always a friendly and approachable attitude for anyone working with her. Thanks Liliana, has been a pleasure to work with you!
Diego Palacios Ramallo
Liliana directly reports to me in her capacity as Team Leader for Portugal, Italy, Spain and Greece. Despite managing different teams she is able to cope with her many tasks, and she achieved a great improvement when she assumed her current responsibilities as the Portuguese team was underperforming. She corrected several negative trends and subsequently got the team back on track. She´s a positive thinker, and her attitude sets a good example. She´s punctual, reliable and has a good vision of our business.
Credentials
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Project Management
Design Business Association (DBA)May, 2022- Nov, 2024 -
Project Management Foundations: Schedules
LinkedInJan, 2022- Nov, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageJan, 2020- Nov, 2024 -
Social CRM Fundamentals
LinkedInMar, 2017- Nov, 2024
Experience
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Point 6 Design Ltd
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United Kingdom
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Design Services
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1 - 100 Employee
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Project Manager
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Feb 2022 - Present
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Magnet Harlequin
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United Kingdom
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Media Production
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1 - 100 Employee
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Project Manager
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Jan 2020 - Feb 2022
- Responsible for managing the packaging artwork projects of Sainsbury’s Argos own brands, in line with each range launch critical path. - Actively building strong relationships with suppliers, client, and the studio.- Working as a liaison between the client and the studio to deliver the work to suppliers according to schedule. - Manage job trackers and deliver clear briefs to studio assuring brand guidelines and labelling legislation.- Supporting the client with the transition for more sustainable packaging solutions. - Ensure that all work delivered meets with client expectations. Show less
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Junior Project Manager
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Jan 2019 - Jan 2020
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Vauxhall Motors Ltd
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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Social Media Consultant
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Apr 2018 - Jan 2019
Provided clients with helpful, positive and professional advice throughout Opel/Vauxhall's social media channels.Proactive support to customers requesting assistance, product concerns or general enquiries.Ensuring case resolution and escalating when necessary.Responsible for litigation management and fleet cases.Assisted with developing material training and processes library for the new team members.
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Customer Care Team Leader
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Apr 2017 - Mar 2018
Lead an international team, ensuring resolution of incoming customers contacts from Opel Portugal, Italy, Greece and Spain.Responsible for coaching and motive team members to achieve company targets and KPI's.Weekly Quality assessments, 1-2-1 meetings and Annual performance reviews.Increased customer satisfaction (CSAT) by 30% by implementing new procedures.Copy-writing and translation of business information into easy and clear content.Assisted with the relocation of the team by training new team members and supporting them during the transitional period. Show less
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General Motors
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Customer Care Consultant
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Oct 2016 - Mar 2017
Proactively supported customers requesting assistance, product concerns and general inquiries. Escalated customer complains to business partners - i.e. retailers, field managers and internal departments, following an action plan to ensure cases resolution. Developed empathetic client relationships and earned reputation for exceeding customer satisfaction. Promoted after 6 months on the position. Proactively supported customers requesting assistance, product concerns and general inquiries. Escalated customer complains to business partners - i.e. retailers, field managers and internal departments, following an action plan to ensure cases resolution. Developed empathetic client relationships and earned reputation for exceeding customer satisfaction. Promoted after 6 months on the position.
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JPD Financial
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Harpenden
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Vendor Credit Recovery
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Mar 2016 - Oct 2016
Responsible for tracking suppliers' accounts most likely to generate credits due back to the client - Procter & Gamble Brazil; Document all the transactions on CRM Salesforce; Portuguese translator. Responsible for tracking suppliers' accounts most likely to generate credits due back to the client - Procter & Gamble Brazil; Document all the transactions on CRM Salesforce; Portuguese translator.
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Pret A Manger
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United Kingdom
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Retail
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700 & Above Employee
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Team Member
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Jul 2015 - Oct 2016
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Portugal Telecom
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Portugal
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Telecommunications
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700 & Above Employee
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Sales Agent
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Mar 2014 - Feb 2015
Actively achieved team targets by selling company services and meeting business objectives. Processed sales orders and service upgrade in a timely manner delivering an excellent customer service. Supported recruitment process and coached new team members. Contributed for customer loyalty. Actively achieved team targets by selling company services and meeting business objectives. Processed sales orders and service upgrade in a timely manner delivering an excellent customer service. Supported recruitment process and coached new team members. Contributed for customer loyalty.
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Inditex
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Spain
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Retail
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700 & Above Employee
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Sales Assistant Zara
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Sep 2012 - Aug 2013
Customer service Cashier Shop organization Sales Customer service Cashier Shop organization Sales
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Voodu Entertainment
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Lisboa e Região, Portugal
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Events Managment Internship
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Mar 2012 - Aug 2012
Responsible for scheduling artists for events; Support in events organization and in the main Summer Festivals; Responsible for scheduling artists for events; Support in events organization and in the main Summer Festivals;
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Instituto Politécnico de Coimbra - Escola Superior de Educação
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Portugal
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Higher Education
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100 - 200 Employee
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Treasurer of the Students Association
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Sep 2010 - Aug 2012
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Education
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2009 - 2013
Instituto Politécnico de Coimbra - Escola Superior de Educação
Bachelor's degree, Marketing and Communication -
2014 - 2014
EDIT. - Disruptive Digital Education
Workshop Social Media Marketing Strategy, Workshop Social Media Marketing Strategy
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