Lilian Sugarhood
Senior Account Manager at Twelve Studio- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Joseph Mitchell
I have the pleasure of working with Lilian on a daily basis and know her to be a competent professional with the ability to follow up and handle multiple projects. Lilian’s eye for detail is second to none. She always does her best to exceed expectations and objectives. We have had some demanding clients and she always knows how to handle the situation tactfully and professionally. She started as a Studio Manager and very soon we realised that she had great potential. When the opportunity arouse she was promoted to Project Manager at Be and has done a brilliant job ever since. She is great at multi tasking and has managed our studio as well as our clients effortlessly. I’d have no hesitation in recommending her to potential employees.
Olwyn Bloor
Lilian is personable, effective, talented, and dedicated. She has great communication skills, excellent attention to detail, and an amiable persona which combine to make her a great asset. Lilian worked on BBN's Annual General Meeting which was held in Rio de Janeiro, she planned the whole event, making sure that it ran smoothly for more than 30 people from all over the world who attended the meeting.
Joseph Mitchell
I have the pleasure of working with Lilian on a daily basis and know her to be a competent professional with the ability to follow up and handle multiple projects. Lilian’s eye for detail is second to none. She always does her best to exceed expectations and objectives. We have had some demanding clients and she always knows how to handle the situation tactfully and professionally. She started as a Studio Manager and very soon we realised that she had great potential. When the opportunity arouse she was promoted to Project Manager at Be and has done a brilliant job ever since. She is great at multi tasking and has managed our studio as well as our clients effortlessly. I’d have no hesitation in recommending her to potential employees.
Olwyn Bloor
Lilian is personable, effective, talented, and dedicated. She has great communication skills, excellent attention to detail, and an amiable persona which combine to make her a great asset. Lilian worked on BBN's Annual General Meeting which was held in Rio de Janeiro, she planned the whole event, making sure that it ran smoothly for more than 30 people from all over the world who attended the meeting.
Joseph Mitchell
I have the pleasure of working with Lilian on a daily basis and know her to be a competent professional with the ability to follow up and handle multiple projects. Lilian’s eye for detail is second to none. She always does her best to exceed expectations and objectives. We have had some demanding clients and she always knows how to handle the situation tactfully and professionally. She started as a Studio Manager and very soon we realised that she had great potential. When the opportunity arouse she was promoted to Project Manager at Be and has done a brilliant job ever since. She is great at multi tasking and has managed our studio as well as our clients effortlessly. I’d have no hesitation in recommending her to potential employees.
Olwyn Bloor
Lilian is personable, effective, talented, and dedicated. She has great communication skills, excellent attention to detail, and an amiable persona which combine to make her a great asset. Lilian worked on BBN's Annual General Meeting which was held in Rio de Janeiro, she planned the whole event, making sure that it ran smoothly for more than 30 people from all over the world who attended the meeting.
Joseph Mitchell
I have the pleasure of working with Lilian on a daily basis and know her to be a competent professional with the ability to follow up and handle multiple projects. Lilian’s eye for detail is second to none. She always does her best to exceed expectations and objectives. We have had some demanding clients and she always knows how to handle the situation tactfully and professionally. She started as a Studio Manager and very soon we realised that she had great potential. When the opportunity arouse she was promoted to Project Manager at Be and has done a brilliant job ever since. She is great at multi tasking and has managed our studio as well as our clients effortlessly. I’d have no hesitation in recommending her to potential employees.
Olwyn Bloor
Lilian is personable, effective, talented, and dedicated. She has great communication skills, excellent attention to detail, and an amiable persona which combine to make her a great asset. Lilian worked on BBN's Annual General Meeting which was held in Rio de Janeiro, she planned the whole event, making sure that it ran smoothly for more than 30 people from all over the world who attended the meeting.
Credentials
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Diploma in Translation - DipTransIoLET
IoL Educational Trust - Chartered Institute of LinguisticsJan, 2015- Sep, 2024
Experience
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Twelve Studio
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United Kingdom
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Design
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1 - 100 Employee
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Senior Account Manager
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Mar 2020 - Present
Collaborating with a multi-disciplinary team of designers and strategists to create high-impact work that solves client’s challenges – and delivers more successful and sustainable solutions. Administrative and finance support, traffic management and project based activity, including support on retainers and client facing duties (minutes, liaison, supporting project team). The maintenance of client relationships and delivery of projects. Communicating with the day-to-day client contact and involving senior members of client team. Ensuring that timelines are met, financial health of projects is managed and reported on regularly, and knowledge is shared across the team. Writing draft proposals and costing projects. Support on pitches and research. Show less
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M Worldwide
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Financial Services
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Client Services Manager
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Aug 2014 - Dec 2019
Account management for financial services clients including Lloyds Banking Group and Yorkshire Building Society. • Managing projects from strategy through to implementation. • Preparing programmes for projects, resource planning of all projects across the studio and managing deadlines and project delivery. • Putting in place an analogue Resource Management system as well as implementing a Project Management software (10,000ft), training all staff and generating reports for the Financial Manager and MDs. • Working with the Finance Manager to prepare forecast budgets and run regular reports on expenditures. • Taking briefs from clients, writing proposals, preparing project programmes and timelines. • Working closely with the Creative Director to plan resource and deadlines. Show less
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EDGE GB
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United Kingdom
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Design Services
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1 - 100 Employee
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Traffic & Resource Manager
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Jan 2013 - Apr 2014
Managing a studio of 40 people, project scheduling in TrafficLive, resourcing and timesheets. Project management of the Starbucks and Bacardi accounts. • Preparing programmes for projects, resource planning of all projects across the studio and managing deadlines and project delivery. • Implementing an analogue Resource Management system as well as working with TrafficLive generating reports for the Financial Manager and MDs. • Working with the Finance Manager to prepare forecast budgets and run regular reports on expenditures. Show less
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Brand Environment
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Design Services
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1 - 100 Employee
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Project Manager
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Mar 2009 - Dec 2012
Handling major national and international clients, taking briefs and managing projects from strategy through to implementation. Duties include briefing the design team, pitching ideas, ensuring deadlines are met, advising on strategy and budgets, liaising with suppliers and overseeing implementation. Handling major national and international clients, taking briefs and managing projects from strategy through to implementation. Duties include briefing the design team, pitching ideas, ensuring deadlines are met, advising on strategy and budgets, liaising with suppliers and overseeing implementation.
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mabox
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Advertising Services
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1 - 100 Employee
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Office Manager
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Jul 2005 - Mar 2009
PA to Managing Director, scheduling of appointments and meetings,organising meetings and catering, processing purchase orders and finance activities, dealing with correspondence, diary management and emails, implementing and following up procedures, filing, booking couriers, entering bills and invoices onto Quickbooks and MYOB, updating database on Goldmine, writing and sending letters to prospective clients, managing the human resource function for all office staff including assisting in staff recruitment and induction, uploading information on the intranet, scheduling and traffic of studio and working knowledge of ISO 9001. Show less
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BBN Brasil
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Brazil
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Broadcast Media Production and Distribution
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Agency Liaison
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1998 - 2002
During this period, worked as a liaison for an advertising agency (BBN Brazil) to help them consolidate their joining of an international network of advertising agencies called BBN (Business Branding Network), whose headquarters are in the UK. The job involved translating, preparing and presenting PowerPoint presentations in English; travelling to the UK and Europe to attend general meetings and workshops on Branding and Strategic Planning, as well as working as a translator and a PA to the agency’s director. The Annual General Meeting in 2000 was held in Rio de Janeiro and my responsibilities included planning the event and ensuring that it ran smoothly; 30 people from all over the world attended the meeting. Show less
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Education
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1991 - 1991
London College of Printing
Photography, Summer course in Still life photography -
1984 - 1988
ESPM Escola Superior de Propaganda e Marketing
Bachelor of Arts - BA, Advertising
Community
